# Bitrix24 vs Usedesk

The clearest difference is rating: Bitrix24 at 4.4 against Usedesk's 3.0. Bitrix24 also leads on ratings volume (1.2K vs 4) and update cadence (fortnightly vs every 2 months). Usedesk's advantage is monetization model (free vs freemium) and iOS requirement (12.0 vs 17.6). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Bitrix24 holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: Bitrix24 has 1.2K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 53% of Bitrix24's written reviews are positive against 50% of Usedesk's.

Bitrix24 ships an update fortnightly, Usedesk every 2 months. The most recent releases landed on September 25, 2026 and September 10, 2026 respectively.

## The numbers

| Metric | Bitrix24 | Usedesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.4 (1.2K ratings)](https://appshunter.io/ios/app/bitrix24/id561683423/reviews)** | [3.0 (4 ratings)](https://appshunter.io/ios/app/usedesk/id1466364204/reviews) |
| Number of ratings | **1.2K** | 4 |
| Positive reviews | **52.6% of reviews** | 50.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Freemium | **Free** |
| Size | 204 MB | 94 MB |
| Requires iOS | 17.6 | **12.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Bitrix Inc.](https://appshunter.io/developer/463452642) | [BLIZHE K DELU, OOO](https://appshunter.io/developer/1466364203) |

## What reviewers say

### Bitrix24

[App page](https://appshunter.io/ios/app/bitrix24/id561683423)

This comprehensive online workspace integrates people, tools, and information for businesses. It offers CRM, task management, communication features, and over 30 business tools to streamline operations and boost productivity.

**Highlights:** CRM for lead and deal management, Task and project management, Team chat and video calls, Cloud file storage (Bitrix24.Drive), Automate routine tasks, Email marketing campaigns

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great for small businesses
- 👍 Comprehensive set of features
- 👍 Affordable pricing
- 👍 Helpful customer support

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔍 Cluttered and confusing interface
- 🔊 Aggressive and annoying notifications
- 🔒 Security and privacy concerns
- 🔋 High battery consumption

**Reported bugs**

- Login issues
- Compatibility problems with newer devices
- Unreliable call and messaging features
- Syncing and data loss problems

**Requested features**

- Dark mode option
- Improved mobile app functionality
- Better integration with other tools
- More customization options
- Simplified user interface


### Usedesk

[App page](https://appshunter.io/ios/app/usedesk/id1466364204)

This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.

**Highlights:** Respond to clients across multiple channels, Track tickets with filters, View client communication history, Handle inquiries on the go

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Bitrix24 free?

Bitrix24 is free to download, with no in-app purchases.

### Is Usedesk free?

Usedesk is free to download, with no in-app purchases.

### Which has better reviews, Bitrix24 or Usedesk?

Bitrix24 is rated higher. Bitrix24 averages 4.4 out of 5 from 1.2K ratings, while Usedesk averages 3.0 from 4 ratings.

### Do Bitrix24 or Usedesk have ads?

Neither Bitrix24 nor Usedesk shows ads.

### Which is updated more often, Bitrix24 or Usedesk?

Bitrix24 ships an update fortnightly, and Usedesk every 2 months. Most recently, Bitrix24 was updated on September 25, 2026 and Usedesk on September 10, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*