# WebTMA GO vs Zendesk Support

The clearest difference is rating: Zendesk Support at 4.5 against WebTMA GO's 2.1. Zendesk Support also leads on ratings volume (4.2K vs 9) and review sentiment (24% vs 0%). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zendesk Support holds the better App Store score, 4.5 against 2.1. That said, the two scores are not equally well evidenced: Zendesk Support has 4.2K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 0% of WebTMA GO's written reviews are positive against 24% of Zendesk Support's.

WebTMA GO ships an update every 2 months, Zendesk Support monthly. The most recent releases landed on September 7, 2026 and September 25, 2026 respectively.

## The numbers

| Metric | WebTMA GO | Zendesk Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.1 (9 ratings)](https://appshunter.io/ios/app/webtma-go/id568510099/reviews) | **[4.5 (4.2K ratings)](https://appshunter.io/ios/app/zendesk-support/id1174276185/reviews)** |
| Number of ratings | 9 | **4.2K** |
| Positive reviews | 0.0% of reviews | **23.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Monthly** |
| Monetization | Free | Free |
| Size | 34 MB | 98 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [TMA Systems, LLC](https://appshunter.io/developer/514410042) | [Zendesk](https://appshunter.io/developer/368796010) |

## What reviewers say

### WebTMA GO

[App page](https://appshunter.io/ios/app/webtma-go/id568510099)

This mobile tool streamlines facility maintenance and management tasks for professionals. It offers real-time updates, offline capabilities, and advanced asset tracking with barcode scanning. Boost productivity for work orders, inspections, and inventory management.

**Highlights:** Work order management, Preventive maintenance, Offline/online operation, Barcode scanning, Asset tracking, Materials inventory

**Features:** Vision Pro support

**In-app purchases:** none


### Zendesk Support

[App page](https://appshunter.io/ios/app/zendesk-support/id1174276185)

Manage customer support tickets and team performance from anywhere. This app provides real-time updates, ticket management, and customer insights for agents and managers on the go.

**Highlights:** Real-time ticket notifications, Manage tickets on the go, View customer profiles and details, Track team workload and performance, Create and update tickets, Add attachments to tickets

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use mobile version
- 👍 Convenient for on-the-go support
- 🚀 Straightforward interface
- 🚀 Useful for tracking tickets

**What reviewers complain about**

- 🐛 Crashes and freezes frequently
- 🐛 Notifications not working as expected
- 🐛 Inconsistent with web version
- 🐛 Login issues, constantly logging out
- 🐛 Slow performance and load times

**Reported bugs**

- Notification badge never clears
- Cannot see images/attachments inline
- Inability to reply to tickets or update ticket status
- Inconsistent behavior when applying macros

**Requested features**

- Dark mode option
- Better integration with other Zendesk features
- Ability to create and manage tickets
- Improved macros and text formatting
- More customization options for views and notifications


## Frequently asked questions

### Is WebTMA GO free?

WebTMA GO is free to download, with no in-app purchases.

### Is Zendesk Support free?

Zendesk Support is free to download, with no in-app purchases.

### Which has better reviews, WebTMA GO or Zendesk Support?

Zendesk Support is rated higher. WebTMA GO averages 2.1 out of 5 from 9 ratings, while Zendesk Support averages 4.5 from 4.2K ratings.

### Do WebTMA GO or Zendesk Support have ads?

Neither WebTMA GO nor Zendesk Support shows ads.

### Which is updated more often, WebTMA GO or Zendesk Support?

WebTMA GO ships an update every 2 months, and Zendesk Support monthly. Most recently, WebTMA GO was updated on September 7, 2026 and Zendesk Support on September 25, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*