# RingByName vs Help Scout

RingByName and Help Scout both sit at 4.2 stars, but that hides the real split: 80% of RingByName's written reviews are positive against 36% of Help Scout's. RingByName also leads on monetization model (free vs freemium). Help Scout's advantage is ratings volume (306 vs 6) and update cadence (fortnightly vs monthly). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.2 for RingByName against 4.2 for Help Scout. That said, the two scores are not equally well evidenced: Help Scout has 306 ratings behind it against 6, so its average is the more settled of the two. Written reviews are what separate them: 80% of RingByName's written reviews are positive against 36% of Help Scout's.

RingByName ships an update monthly, Help Scout fortnightly. The most recent releases landed on June 8, 2026 and September 26, 2026 respectively.

## The numbers

| Metric | RingByName | Help Scout |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.2 (6 ratings)](https://appshunter.io/ios/app/ringbyname/id575966448/reviews) | **[4.2 (306 ratings)](https://appshunter.io/ios/app/help-scout/id966327660/reviews)** |
| Number of ratings | 6 | **306** |
| Positive reviews | **80.0% of reviews** | 35.9% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Fortnightly** |
| Monetization | **Free** | Freemium |
| Size | 28 MB | 95 MB |
| Requires iOS | **15.1** | 16.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [Inphonex.com LLC](https://appshunter.io/developer/575966471) | [Help Scout PBC](https://appshunter.io/developer/966327659) |

## What reviewers say

### RingByName

[App page](https://appshunter.io/ios/app/ringbyname/id575966448)

Manage your business phone system from your mobile device. Make calls, send texts, manage contacts, schedule meetings, and handle voicemails. Offers advanced features like call queues, CRM integration, and faxing.

**Highlights:** Business caller ID, Call and text using business plan, Contact management with notes, Voicemail management, Conference and video calls, Send faxes, CRM integration

**Features:** macOS Compatibility

**In-app purchases:** none


### Help Scout

[App page](https://appshunter.io/ios/app/help-scout/id966327660)

Manage customer support requests efficiently from your mobile device. This app allows you to access mailboxes, handle conversations, and reply to customers with saved responses. Stay connected with your team and improve customer relationships on the go.

**Highlights:** Access all mailboxes, Handle assigned conversations, Reply with saved replies, Apply tags to conversations, Add notes to conversations, Change conversation status, Assign conversations (Plus Plan)

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Great mobile app
- 👍 Convenient for on-the-go support
- 💡 Helpful for quick responses
- 🚀 Smooth and fast
- 👍 Clean and user-friendly interface

**What reviewers complain about**

- 🐛 Crashes and stability issues
- 🔒 Lacking security features
- 💡 Missing key desktop features
- 👎 Frustrating updates that remove functionality
- 🔋 High battery consumption

**Reported bugs**

- Frequent crashes and freezes
- Login issues and sign-outs
- Unassigned inbox not loading
- Formatting issues with saved replies
- Compatibility problems with newer iOS versions

**Requested features**

- Ability to view and manage customer profiles
- Support for live chat
- Improved notification system
- Customizable inbox views
- Integration with other tools


## Frequently asked questions

### Is RingByName free?

RingByName is free to download, with no in-app purchases.

### Is Help Scout free?

Help Scout is free to download, with no in-app purchases.

### Which has better reviews, RingByName or Help Scout?

Help Scout is rated higher. RingByName averages 4.2 out of 5 from 6 ratings, while Help Scout averages 4.2 from 306 ratings.

### Do RingByName or Help Scout have ads?

Neither RingByName nor Help Scout shows ads.

### Which is updated more often, RingByName or Help Scout?

RingByName ships an update monthly, and Help Scout fortnightly. Most recently, RingByName was updated on June 8, 2026 and Help Scout on September 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*