# Service NSW vs Lebara

The clearest difference is rating: Service NSW at 4.6 against Lebara's 2.2. Service NSW also leads on ratings volume (573 vs 6) and update cadence (fortnightly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Service NSW holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: Service NSW has 573 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 31% of Service NSW's written reviews are positive against 18% of Lebara's.

Service NSW ships an update fortnightly, Lebara every 2 months. The most recent releases landed on September 25, 2026 and September 22, 2026 respectively.

## The numbers

| Metric | Service NSW | Lebara |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (573 ratings)](https://appshunter.io/ios/app/service-nsw/id577283433/reviews)** | [2.2 (6 ratings)](https://appshunter.io/ios/app/lebara/id1480630528/reviews) |
| Number of ratings | **573** | 6 |
| Positive reviews | **31.3% of reviews** | 17.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Fortnightly** | Every 2 months |
| Monetization | Free | Free |
| Size | 154 MB | 37 MB |
| Requires iOS | 15.5 | **15.1** |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Service NSW](https://appshunter.io/developer/1014179350) | [Vodafone Hutchison Australia](https://appshunter.io/developer/339475544) |

## What reviewers say

### Service NSW

[App page](https://appshunter.io/ios/app/service-nsw/id577283433)

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

**Highlights:** Digital driver license, QR code check-in, View and pay fines, Access competency cards, Verify digital licenses, COVID-19 and Flu information

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience

**What reviewers complain about**

- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication

**Reported bugs**

- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications

**Requested features**

- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services


### Lebara

[App page](https://appshunter.io/ios/app/lebara/id1480630528)

Easily activate new services, monitor your data and call minutes, and manage your mobile plan. Recharge your account with various payment options and purchase add-ons or roaming packs.

**Highlights:** Activate new service, Check data and call usage, Manage mobile plans, Purchase add-ons and roaming, Recharge account

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Great user interface design
- 👍 Simplistic and user-friendly app
- 👍 Informative usage meter
- 👍 Express recharge feature
- 👍 Clean and minimalist layout

**What reviewers complain about**

- 🐛 Activation issues are rampant
- 🐛 Payment rejections and card issues
- 🐛 Poor network coverage/signal
- 🐛 Data runs out quickly
- 🐛 SIM card activation failures

**Reported bugs**

- Chat box design not responsive for iPhone 16 Pro
- App keeps logging me out
- SIM number not found error during activation
- Blank white screen on login
- App charged multiple times for data

**Requested features**

- Option to upload photo or screenshot in reviews
- Feature to see previous conversation with Lebara
- Dark mode option
- Live data tracking in the app
- Ability to order 180-day deals as eSIM


## Frequently asked questions

### Is Service NSW free?

Service NSW is free to download, with no in-app purchases.

### Is Lebara free?

Lebara is free to download, with no in-app purchases.

### Which has better reviews, Service NSW or Lebara?

Service NSW is rated higher. Service NSW averages 4.6 out of 5 from 573 ratings, while Lebara averages 2.2 from 6 ratings.

### Do Service NSW or Lebara have ads?

Neither Service NSW nor Lebara shows ads.

### Which is updated more often, Service NSW or Lebara?

Service NSW ships an update fortnightly, and Lebara every 2 months. Most recently, Service NSW was updated on September 25, 2026 and Lebara on September 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*