# Service NSW vs myGov

The clearest difference is rating: Service NSW at 4.6 against myGov's 2.3. Service NSW also leads on review sentiment (31% vs 6%) and ratings volume (592 vs 18). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Service NSW holds the better App Store score, 4.6 against 2.3. That said, the two scores are not equally well evidenced: Service NSW has 592 ratings behind it against 18, so its average is the more settled of the two. Written reviews point the same way: 31% of Service NSW's written reviews are positive against 6% of myGov's.

Service NSW ships an update every 2 weeks, myGov monthly. Both last shipped on November 6, 2026.

## The numbers

| Metric | Service NSW | myGov |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (592 ratings)](https://appshunter.io/ios/app/service-nsw/id577283433/reviews)** | [2.3 (18 ratings)](https://appshunter.io/ios/app/mygov/id938033081/reviews) |
| Number of ratings | **592** | 18 |
| Positive reviews | **31.0% of reviews** | 6.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Monthly |
| Monetization | Free | Free |
| Size | 158 MB | 17 MB |
| Requires iOS | **15.5** | 18.6 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Service NSW](https://appshunter.io/developer/1014179350) | [Services Australia](https://appshunter.io/developer/499478465) |

## What reviewers say

### Service NSW

[App page](https://appshunter.io/ios/app/service-nsw/id577283433)

Access essential government services and digital credentials securely. Manage driver licenses, competency cards, and more. Features quick QR code check-ins, fine payments, and access to important health information.

**Highlights:** Digital driver license, QR code check-in, View and pay fines, Access competency cards, Verify digital licenses, COVID-19 and Flu information

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient digital credentials
- 🚀 Quick rego renewal
- 👍 Excellent customer service
- 👍 Improving user experience

**What reviewers complain about**

- 🐛 Frequent crashes and errors
- 🐛 Unreliable data loading
- 🐛 Difficult to navigate
- 🐛 Inconsistent functionality
- 🐛 Buggy multi-factor authentication

**Reported bugs**

- Unable to load personal details
- Inconsistent registration display
- Trouble adding licenses and credentials
- Repeated login issues
- Unreliable COVID-19 exposure notifications

**Requested features**

- Add search functionality
- Improve digital license management
- Streamline credential linking process
- Enhance COVID-19 check-in features
- Integrate with other government services


### myGov

[App page](https://appshunter.io/ios/app/mygov/id938033081)

Access Australian government services securely on your mobile. Manage your inbox messages, access services quickly, and store digital cards and certificates in your wallet. Requires a myGov account.

**Highlights:** Secure mobile sign-in, Manage myGov Inbox messages, Quick access to government services, Digital wallet for cards and certificates, Easy to use interface

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🔒 Secure login options
- 👍 Convenient access to government services
- 👍 Wallet integration for cards

**What reviewers complain about**

- 🐛 Frequent crashes and bugs
- 🔍 Difficult to navigate and access information
- ⏱️ Slow performance and loading times
- 🔒 Overly complex authentication process
- 🤔 Confusing user interface

**Reported bugs**

- Unable to log in or access services
- Inbox messages not loading or disappearing
- Compatibility issues with newer devices
- Inability to submit job applications or evidence
- Incorrect information displayed in app

**Requested features**

- Improve app stability and reliability
- Simplify login and authentication process
- Enhance user interface and navigation
- Add ability to print or download documents
- Improve integration with other government apps


## Frequently asked questions

### Is Service NSW free?

Service NSW is free to download, with no in-app purchases.

### Is myGov free?

myGov is free to download, with no in-app purchases.

### Which has better reviews, Service NSW or myGov?

Service NSW is rated higher. Service NSW averages 4.6 out of 5 from 592 ratings, while myGov averages 2.3 from 18 ratings.

### Do Service NSW or myGov have ads?

Neither Service NSW nor myGov shows ads.

### Which is updated more often, Service NSW or myGov?

Service NSW ships an update every 2 weeks, and myGov monthly. Most recently, Service NSW was updated on November 6, 2026 and myGov on November 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*