# Double vs Freshservice

The clearest difference is review sentiment: Double at 65% against Freshservice's 19%. Double also leads on monetization model (free vs freemium) and iOS requirement (9.0 vs 15.0). Freshservice's advantage is rating (4.5 vs 4.1) and ratings volume (2.4K vs 10). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 4.1. That said, the two scores are not equally well evidenced: Freshservice has 2.4K ratings behind it against 10, so its average is the more settled of the two. Written reviews complicate that: 65% of Double's written reviews are positive against 19% of Freshservice's, so the app with the better star average is not the one people write more warmly about.

Double ships an update every 2 months, Freshservice every 3 weeks. The most recent releases landed on September 24, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | Double | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.1 (10 ratings)](https://appshunter.io/ios/app/double/id589230178/reviews) | **[4.5 (2.4K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** |
| Number of ratings | 10 | **2.4K** |
| Positive reviews | **64.7% of reviews** | 18.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 34 MB | 176 MB |
| Requires iOS | **9.0** | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Double Robotics](https://appshunter.io/developer/589230181) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Double

[App page](https://appshunter.io/ios/app/double/id589230178)

This app allows you to remotely control a telepresence robot via video call. Drive around a remote location and interact with people as if you were there, adjusting your height for natural conversations.

**Highlights:** Remote robot driving, Video conferencing, Adjustable height, Intuitive touchscreen controls, Power-saving kickstands, All-day battery life

**Features:** macOS Compatibility

**In-app purchases:** none


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is Double free?

Double is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, Double or Freshservice?

Freshservice is rated higher. Double averages 4.1 out of 5 from 10 ratings, while Freshservice averages 4.5 from 2.4K ratings.

### Do Double or Freshservice have ads?

Neither Double nor Freshservice shows ads.

### Which is updated more often, Double or Freshservice?

Double ships an update every 2 months, and Freshservice every 3 weeks. Most recently, Double was updated on September 24, 2026 and Freshservice on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*