# PagerDuty vs IBM Software Support

The clearest difference is update cadence: PagerDuty at weekly against IBM Software Support's every 2 months. PagerDuty also leads on ratings volume (5.2K vs 1). IBM Software Support's advantage is rating (5.0 vs 4.8) and monetization model (free vs ad-supported). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

IBM Software Support holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: PagerDuty has 5.2K ratings behind it against 1, so its average is the more settled of the two.

PagerDuty ships an update weekly, IBM Software Support every 2 months. The most recent releases landed on September 23, 2026 and August 27, 2026 respectively.

## The numbers

| Metric | PagerDuty | IBM Software Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.8 (5.2K ratings)](https://appshunter.io/ios/app/pagerduty/id594039512/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/ibm-software-support/id6743817898/reviews)** |
| Number of ratings | **5.2K** | 1 |
| Positive reviews | 24.7% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Weekly** | Every 2 months |
| Monetization | Ad-supported | **Free** |
| Size | 80 MB | 37 MB |
| Requires iOS | 18.0 | **17.6** |
| Devices | **iPhone, iPad, Apple Watch** | iPhone, iPad |
| Age rating | 4+ | 17+ |
| Developer | [PagerDuty Inc.](https://appshunter.io/developer/594039515) | [IBM](https://appshunter.io/developer/367353856) |

## What reviewers say

### PagerDuty

[App page](https://appshunter.io/ios/app/pagerduty/id594039512)

This app helps organizations manage digital operations and resolve incidents quickly. It provides real-time alerts, incident response tools, and team scheduling to ensure seamless customer experiences.

**Highlights:** Push notification alerts with custom sounds, Respond to incidents (acknowledge, resolve, reassign), View incident details and resolution timelines, Manage on-call schedules and team overrides, Create new incidents and loop in responders, Execute custom actions on incidents

**Features:** Apple Watch app, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Excellent integration with various services
- 🚀 Great functionality and all the tools you need
- 👍 Prefer the app to browser version

**What reviewers complain about**

- 🐛 Font sizing issue
- 🐛 Unable to change alert sound
- 👎 The widget is clutter
- 👎 Stop waking me up
- 👎 Stop review begging

**Reported bugs**

- Font sizing issue
- Unable to change alert sound
- Cannot change settings
- Couldn't acknowledge incident
- Crashes on startup

**Requested features**

- Add ability to use custom sound for emergencies
- Add ability to use custom sound for emergencies
- Add ability to put services in maintenance mode
- Improve Resolved Incidents view to show oldest first
- Provide easy way to allow calls/texts during DND


### IBM Software Support

[App page](https://appshunter.io/ios/app/ibm-software-support/id6743817898)

This application streamlines support case management for businesses. Users can view open support tickets, access detailed case information, and escalate urgent issues directly from their mobile devices. It aims to improve efficiency and response times for clients.

**Highlights:** View company support cases, Access case details and status, See case ownership and updates, Escalate cases from mobile, Receive urgent alerts, Contact Support Execs

**In-app purchases:** none


## Frequently asked questions

### Is PagerDuty free?

PagerDuty is free to download, with no in-app purchases.

### Is IBM Software Support free?

IBM Software Support is free to download, with no in-app purchases.

### Which has better reviews, PagerDuty or IBM Software Support?

IBM Software Support is rated higher. PagerDuty averages 4.8 out of 5 from 5.2K ratings, while IBM Software Support averages 5.0 from 1 ratings.

### Do PagerDuty or IBM Software Support have ads?

Neither PagerDuty nor IBM Software Support shows ads.

### Which is updated more often, PagerDuty or IBM Software Support?

PagerDuty ships an update weekly, and IBM Software Support every 2 months. Most recently, PagerDuty was updated on September 23, 2026 and IBM Software Support on August 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*