# iBridge vs Customer Direct

The clearest difference is rating: iBridge at 2.4 against Customer Direct's 1.9. iBridge also leads on review sentiment (20% vs 0%) and ratings volume (70 vs 15). Customer Direct's advantage is update cadence (every 2 months vs every 5 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

iBridge holds the better App Store score, 2.4 against 1.9. Both are backed by a comparable volume of ratings — 70 and 15 respectively. Written reviews point the same way: 20% of iBridge's written reviews are positive against 0% of Customer Direct's.

iBridge ships an update every 5 months, Customer Direct every 2 months. The most recent releases landed on October 16, 2026 and September 29, 2026 respectively.

## The numbers

| Metric | iBridge | Customer Direct |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[2.4 (70 ratings)](https://appshunter.io/ios/app/ibridge/id594495700/reviews)** | [1.9 (15 ratings)](https://appshunter.io/ios/app/customer-direct/id1460705967/reviews) |
| Number of ratings | **70** | 15 |
| Positive reviews | **20.0% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 37 MB | 19 MB |
| Requires iOS | **11.0** | 12.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 17+ | 4+ |
| Developer | [NAPCO Security Technologies](https://appshunter.io/developer/397342490) | [Bear Code, LLC](https://appshunter.io/developer/1460705966) |

## What reviewers say

### iBridge

[App page](https://appshunter.io/ios/app/ibridge/id594495700)

Manage your home security, video cameras, and automation remotely. Receive instant alerts for security events, including video clips, and control system users and zone descriptions.

**Highlights:** Home security management, Video camera monitoring, Home automation control, Real-time event notifications, SMS and MMS alerts, User and zone management

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Basic arm/disarm functionality
- 👍 Works for some users
- 👍 Latest versions are better for some
- 👍 Can control alarm, lighting, locks, thermostats
- 👍 Similar to keypad

**What reviewers complain about**

- 👎 Outdated UI/design
- 👎 Poor connectivity
- 👎 Slow to connect/login
- 👎 Not intuitive
- 👎 Frequent connection issues

**Reported bugs**

- Constantly switches orientation
- Never connects or won't connect quickly
- Forces manual alarm operation
- Defaults to Verizon carrier and cannot be changed
- Auto-login overrides settings

**Requested features**

- Incorporate features from Alarm.com
- Improve ease of use
- Allow access to phone contacts
- Fix carrier selection bug
- Add Face ID/Touch ID for login/disarm


### Customer Direct

[App page](https://appshunter.io/ios/app/customer-direct/id1460705967)

This app offers on-demand and scheduled delivery services for big and bulky items from retail stores. It specializes in same-day or scheduled deliveries to homes and businesses, with options for white glove service and in-home assembly.

**Highlights:** On-demand delivery, Scheduled delivery, Big and bulky item delivery, White glove service, In-home assembly, Oversize delivery

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is iBridge free?

iBridge is free to download, with no in-app purchases.

### Is Customer Direct free?

Customer Direct is free to download, with no in-app purchases.

### Which has better reviews, iBridge or Customer Direct?

iBridge is rated higher. iBridge averages 2.4 out of 5 from 70 ratings, while Customer Direct averages 1.9 from 15 ratings.

### Do iBridge or Customer Direct have ads?

Neither iBridge nor Customer Direct shows ads.

### Which is updated more often, iBridge or Customer Direct?

iBridge ships an update every 5 months, and Customer Direct every 2 months. Most recently, iBridge was updated on October 16, 2026 and Customer Direct on September 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*