# VirtualPBX Softphone vs Mitel Connect

VirtualPBX Softphone and Mitel Connect both sit at 4.4 stars, but that hides the real split: 47% of VirtualPBX Softphone's written reviews are positive against 23% of Mitel Connect's. Mitel Connect's advantage is update cadence (every 2 months vs every 6 months) and ratings volume (4.8K vs 329). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.4 for VirtualPBX Softphone against 4.5 for Mitel Connect. That said, the two scores are not equally well evidenced: Mitel Connect has 4.8K ratings behind it against 329, so its average is the more settled of the two. Written reviews are what separate them: 47% of VirtualPBX Softphone's written reviews are positive against 23% of Mitel Connect's.

VirtualPBX Softphone ships an update every 6 months, Mitel Connect every 2 months. The most recent releases landed on October 14, 2026 and October 17, 2026 respectively.

## The numbers

| Metric | VirtualPBX Softphone | Mitel Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.4 (329 ratings)](https://appshunter.io/ios/app/virtualpbx-softphone/id597645723/reviews) | **[4.5 (4.8K ratings)](https://appshunter.io/ios/app/mitel-connect/id1206998099/reviews)** |
| Number of ratings | 329 | **4.8K** |
| Positive reviews | **46.7% of reviews** | 23.2% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Every 2 months** |
| Monetization | Free | Free |
| Size | 101 MB | 66 MB |
| Requires iOS | 15.0 | **12.0** |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Virtual PBX](https://appshunter.io/developer/540934814) | [Mitel Networks Corporation](https://appshunter.io/developer/448794623) |

## What reviewers say

### VirtualPBX Softphone

[App page](https://appshunter.io/ios/app/virtualpbx-softphone/id597645723)

Transform your smartphone into a powerful business phone system. Make and receive calls using your company's Caller ID, record conversations, and manage voicemails from your email. Enjoy high-quality calls over Wi-Fi or cellular data without using your personal minutes.

**Highlights:** VoIP calling over data connection, Company Caller ID, Call recording, Voicemail to email, Real-time call logs, Custom greetings and hold music

**Features:** Siri integration

**In-app purchases:** none


### Mitel Connect

[App page](https://appshunter.io/ios/app/mitel-connect/id1206998099)

This app extends your desk phone functionality to your mobile device. Access contacts, join meetings, and manage calls and voicemails with a new, intuitive interface. It ensures your business caller ID is used, keeping your personal number private.

**Highlights:** Mobile desk phone functionality, Access enterprise contacts, One-click conference joining, Call and voicemail management, Business caller ID, New dashboard for work day management, Seamless WiFi/cellular handover

**In-app purchases:** none

**What reviewers like**

- 🚀 Works great
- 💡 Useful for remote work
- 👍 Easy to use

**What reviewers complain about**

- 🐛 Crashes frequently
- 🔋 Drains battery
- 🔒 Connectivity issues
- 👎 Unreliable performance

**Reported bugs**

- App crashes on launch
- Calls not ringing through app
- Frequent disconnects
- Compatibility issues with newer iOS versions

**Requested features**

- Improve background functionality
- Add IM and video conferencing
- Better integration with iOS features


## Frequently asked questions

### Is VirtualPBX Softphone free?

VirtualPBX Softphone is free to download, with no in-app purchases.

### Is Mitel Connect free?

Mitel Connect is free to download, with no in-app purchases.

### Which has better reviews, VirtualPBX Softphone or Mitel Connect?

Mitel Connect is rated higher. VirtualPBX Softphone averages 4.4 out of 5 from 329 ratings, while Mitel Connect averages 4.5 from 4.8K ratings.

### Do VirtualPBX Softphone or Mitel Connect have ads?

Neither VirtualPBX Softphone nor Mitel Connect shows ads.

### Which is updated more often, VirtualPBX Softphone or Mitel Connect?

VirtualPBX Softphone ships an update every 6 months, and Mitel Connect every 2 months. Most recently, VirtualPBX Softphone was updated on October 14, 2026 and Mitel Connect on October 17, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*