# ESET Secure Authentication vs Freshdesk

The clearest difference is rating: Freshdesk at 4.5 against ESET Secure Authentication's 3.2. Freshdesk also leads on update cadence (weekly vs every 6 months) and ratings volume (3K vs 30). ESET Secure Authentication's advantage is monetization model (free vs freemium). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshdesk holds the better App Store score, 4.5 against 3.2. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 30% of ESET Secure Authentication's written reviews are positive against 34% of Freshdesk's.

ESET Secure Authentication ships an update every 6 months, Freshdesk weekly. The most recent releases landed on October 18, 2026 and October 16, 2026 respectively.

## The numbers

| Metric | ESET Secure Authentication | Freshdesk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.2 (30 ratings)](https://appshunter.io/ios/app/eset-secure-authentication/id597858522/reviews) | **[4.5 (3K ratings)](https://appshunter.io/ios/app/freshdesk/id849713306/reviews)** |
| Number of ratings | 30 | **3K** |
| Positive reviews | 29.6% of reviews | **33.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 6 months | **Weekly** |
| Monetization | **Free** | Freemium |
| Size | 85 MB | 137 MB |
| Requires iOS | 15.0 | 15.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ESET, spol. s r.o.](https://appshunter.io/developer/409990169) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### ESET Secure Authentication

[App page](https://appshunter.io/ios/app/eset-secure-authentication/id597858522)

This companion app provides multi-factor authentication for businesses, strengthening access to company systems and data. It allows users to approve push notifications or generate one-time passwords to complement standard login credentials.

**Highlights:** Approve push notifications for authentication, Generate one-time passwords, Add accounts via QR code scanning, Supports Microsoft Web Apps, Secures VPN and cloud service access, Integrates with Windows, Mac, and Linux logins

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Freshdesk

[App page](https://appshunter.io/ios/app/freshdesk/id849713306)

Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.

**Highlights:** Manage tickets from email, phone, chat, and social media, Prioritize and assign tickets to agents, Automate routine tasks with scenarios, Delete tickets and block spam, Log time spent on tickets, Receive push notifications for updates

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Easy to use
- 🚀 Convenient mobile access
- 🚀 Helpful for on-the-go support
- 🚀 Great ticketing system
- 🚀 Well-executed app

**What reviewers complain about**

- 🐛 Unreliable notifications
- 🐛 Buggy and unstable
- 🐛 Poor search and filtering
- 🐛 Clunky and frustrating UI
- 🐛 Missing key features from web version

**Reported bugs**

- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts

**Requested features**

- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools


## Frequently asked questions

### Is ESET Secure Authentication free?

ESET Secure Authentication is free to download, with no in-app purchases.

### Is Freshdesk free?

Freshdesk is free to download, with no in-app purchases.

### Which has better reviews, ESET Secure Authentication or Freshdesk?

Freshdesk is rated higher. ESET Secure Authentication averages 3.2 out of 5 from 30 ratings, while Freshdesk averages 4.5 from 3K ratings.

### Do ESET Secure Authentication or Freshdesk have ads?

Neither ESET Secure Authentication nor Freshdesk shows ads.

### Which is updated more often, ESET Secure Authentication or Freshdesk?

ESET Secure Authentication ships an update every 6 months, and Freshdesk weekly. Most recently, ESET Secure Authentication was updated on October 18, 2026 and Freshdesk on October 16, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*