# ServiceDesk Plus MSP vs TimeOne

ServiceDesk Plus MSP and TimeOne are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus MSP ships an update every 2 months, TimeOne every 3 months. The most recent releases landed on October 6, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus MSP | TimeOne |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (1 ratings)](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews)** | — |
| Number of ratings | **1** | — |
| Positive reviews | 8.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | — |
| Size | 28 MB | 27 MB |
| Requires iOS | 13.0 | **12.0** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Alaa Muqattash](https://appshunter.io/developer/1616460713) |

## What reviewers say

### ServiceDesk Plus MSP

[App page](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792)

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

**Highlights:** Manage multiple clients in a single help desk, Create, access, and resolve IT requests remotely, Filter requests by status (unassigned, pending, open), Add work logs, notes, and resolutions to requests, Perform actions like picking up, assigning, and closing requests

**In-app purchases:** none


### TimeOne

[App page](https://appshunter.io/ios/app/timeone/id1616460711)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus MSP free?

ServiceDesk Plus MSP is free to download, with no in-app purchases.

### Is TimeOne free?

TimeOne is free to download, with no in-app purchases.

### Do ServiceDesk Plus MSP or TimeOne have ads?

Neither ServiceDesk Plus MSP nor TimeOne shows ads.

### Which is updated more often, ServiceDesk Plus MSP or TimeOne?

ServiceDesk Plus MSP ships an update every 2 months, and TimeOne every 3 months. Most recently, ServiceDesk Plus MSP was updated on October 6, 2026 and TimeOne on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*