# ServiceDesk Plus MSP vs iVisionMT ESS

The clearest difference is update cadence: ServiceDesk Plus MSP at every 2 months against iVisionMT ESS's every 11 months. ServiceDesk Plus MSP also leads on iOS requirement (13.0 vs 15.6). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus MSP ships an update every 2 months, iVisionMT ESS every 11 months. The most recent releases landed on October 6, 2026 and October 15, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus MSP | iVisionMT ESS |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (1 ratings)](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews)** | — |
| Number of ratings | **1** | — |
| Positive reviews | 8.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 11 months |
| Monetization | Free | — |
| Size | 28 MB | 87 MB |
| Requires iOS | **13.0** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [EmaxIT International](https://appshunter.io/developer/1502880585) |

## What reviewers say

### ServiceDesk Plus MSP

[App page](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792)

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

**Highlights:** Manage multiple clients in a single help desk, Create, access, and resolve IT requests remotely, Filter requests by status (unassigned, pending, open), Add work logs, notes, and resolutions to requests, Perform actions like picking up, assigning, and closing requests

**In-app purchases:** none


### iVisionMT ESS

[App page](https://appshunter.io/ios/app/ivisionmt-ess/id1624084156)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus MSP free?

ServiceDesk Plus MSP is free to download, with no in-app purchases.

### Is iVisionMT ESS free?

iVisionMT ESS is free to download, with no in-app purchases.

### Do ServiceDesk Plus MSP or iVisionMT ESS have ads?

Neither ServiceDesk Plus MSP nor iVisionMT ESS shows ads.

### Which is updated more often, ServiceDesk Plus MSP or iVisionMT ESS?

ServiceDesk Plus MSP ships an update every 2 months, and iVisionMT ESS every 11 months. Most recently, ServiceDesk Plus MSP was updated on October 6, 2026 and iVisionMT ESS on October 15, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*