# ServiceDesk Plus MSP vs Secure Gateway

The clearest difference is review sentiment: Secure Gateway at 100% against ServiceDesk Plus MSP's 8%. Secure Gateway also leads on rating (5.0 vs 4.0) and ratings volume (4 vs 1). ServiceDesk Plus MSP's advantage is update cadence (every 2 months vs every 7 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Secure Gateway holds the better App Store score, 5.0 against 4.0. Both are backed by a comparable volume of ratings — 1 and 4 respectively. Written reviews point the same way: 8% of ServiceDesk Plus MSP's written reviews are positive against 100% of Secure Gateway's.

ServiceDesk Plus MSP ships an update every 2 months, Secure Gateway every 7 months. The most recent releases landed on September 19, 2026 and June 8, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus MSP | Secure Gateway |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (1 ratings)](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews) | **[5.0 (4 ratings)](https://appshunter.io/ios/app/secure-gateway/id1633721151/reviews)** |
| Number of ratings | 1 | **4** |
| Positive reviews | 8.3% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 7 months |
| Monetization | Free | Free |
| Size | 28 MB | 4 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 12+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [ALSCO Today LLC](https://appshunter.io/developer/1502679812) |

## What reviewers say

### ServiceDesk Plus MSP

[App page](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792)

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

**Highlights:** Manage multiple clients in a single help desk, Create, access, and resolve IT requests remotely, Filter requests by status (unassigned, pending, open), Add work logs, notes, and resolutions to requests, Perform actions like picking up, assigning, and closing requests

**In-app purchases:** none


### Secure Gateway

[App page](https://appshunter.io/ios/app/secure-gateway/id1633721151)

This platform secures access to servers, firewalls, and applications for any user and device, from anywhere. It offers passwordless and multi-factor authentication, endpoint visibility, and centralized access to on-premises and cloud applications.

**Highlights:** Server and firewall access protection, Endpoint visibility and control, Passwordless authentication, Multi-factor authentication, Single sign-on for cloud and on-premises apps, User and device risk assessment

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus MSP free?

ServiceDesk Plus MSP is free to download, with no in-app purchases.

### Is Secure Gateway free?

Secure Gateway is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus MSP or Secure Gateway?

Secure Gateway is rated higher. ServiceDesk Plus MSP averages 4.0 out of 5 from 1 ratings, while Secure Gateway averages 5.0 from 4 ratings.

### Do ServiceDesk Plus MSP or Secure Gateway have ads?

Neither ServiceDesk Plus MSP nor Secure Gateway shows ads.

### Which is updated more often, ServiceDesk Plus MSP or Secure Gateway?

ServiceDesk Plus MSP ships an update every 2 months, and Secure Gateway every 7 months. Most recently, ServiceDesk Plus MSP was updated on September 19, 2026 and Secure Gateway on June 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*