# ServiceDesk Plus MSP vs Genius Back Office Mobile

The clearest difference is update cadence: ServiceDesk Plus MSP at every 2 months against Genius Back Office Mobile's every 4 months. ServiceDesk Plus MSP also leads on review sentiment (8% vs 0%). Genius Back Office Mobile's advantage is ratings volume (3 vs 1). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.0 for ServiceDesk Plus MSP against 4.0 for Genius Back Office Mobile. Both are backed by a comparable volume of ratings — 1 and 3 respectively. Written reviews are what separate them: 8% of ServiceDesk Plus MSP's written reviews are positive against 0% of Genius Back Office Mobile's.

ServiceDesk Plus MSP ships an update every 2 months, Genius Back Office Mobile every 4 months. The most recent releases landed on October 6, 2026 and October 24, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus MSP | Genius Back Office Mobile |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (1 ratings)](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews) | [4.0 (3 ratings)](https://appshunter.io/ios/app/genius-back-office-mobile/id6740918753/reviews) |
| Number of ratings | 1 | **3** |
| Positive reviews | **8.3% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 4 months |
| Monetization | Free | Free |
| Size | 28 MB | 9 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Xenial](https://appshunter.io/developer/1455368071) |

## What reviewers say

### ServiceDesk Plus MSP

[App page](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792)

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

**Highlights:** Manage multiple clients in a single help desk, Create, access, and resolve IT requests remotely, Filter requests by status (unassigned, pending, open), Add work logs, notes, and resolutions to requests, Perform actions like picking up, assigning, and closing requests

**In-app purchases:** none


### Genius Back Office Mobile

[App page](https://appshunter.io/ios/app/genius-back-office-mobile/id6740918753)

This business management tool brings powerful back office operations to your mobile device. Analyze hundreds of data points to improve efficiency, make data-driven decisions, and maximize profits for single sites or franchises.

**Highlights:** Mobile back office operations, Streamline business operations, Data analysis for efficiency, Data-driven decision making, Franchise and single site support, Works with popular POS providers

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus MSP free?

ServiceDesk Plus MSP is free to download, with no in-app purchases.

### Is Genius Back Office Mobile free?

Genius Back Office Mobile is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus MSP or Genius Back Office Mobile?

ServiceDesk Plus MSP and Genius Back Office Mobile are both rated 4.0 out of 5 on the App Store, from 1 and 3 ratings respectively.

### Do ServiceDesk Plus MSP or Genius Back Office Mobile have ads?

Neither ServiceDesk Plus MSP nor Genius Back Office Mobile shows ads.

### Which is updated more often, ServiceDesk Plus MSP or Genius Back Office Mobile?

ServiceDesk Plus MSP ships an update every 2 months, and Genius Back Office Mobile every 4 months. Most recently, ServiceDesk Plus MSP was updated on October 6, 2026 and Genius Back Office Mobile on October 24, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*