# ServiceDesk Plus MSP vs Scout by Yext

The clearest difference is rating: Scout by Yext at 5.0 against ServiceDesk Plus MSP's 4.0. Scout by Yext also leads on update cadence (every 10 days vs every 2 months) and ratings volume (7 vs 1). ServiceDesk Plus MSP's advantage is iOS requirement (13.0 vs 18.6). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Scout by Yext holds the better App Store score, 5.0 against 4.0. That said, the two scores are not equally well evidenced: Scout by Yext has 7 ratings behind it against 1, so its average is the more settled of the two.

ServiceDesk Plus MSP ships an update every 2 months, Scout by Yext every 10 days. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus MSP | Scout by Yext |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.0 (1 ratings)](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews) | **[5.0 (7 ratings)](https://appshunter.io/ios/app/scout-by-yext/id6747995596/reviews)** |
| Number of ratings | 1 | **7** |
| Positive reviews | 8.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 10 days** |
| Monetization | Free | Free |
| Size | 28 MB | 36 MB |
| Requires iOS | **13.0** | 18.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Yext Inc](https://appshunter.io/developer/454974786) |

## What reviewers say

### ServiceDesk Plus MSP

[App page](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792)

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

**Highlights:** Manage multiple clients in a single help desk, Create, access, and resolve IT requests remotely, Filter requests by status (unassigned, pending, open), Add work logs, notes, and resolutions to requests, Perform actions like picking up, assigning, and closing requests

**In-app purchases:** none


### Scout by Yext

[App page](https://appshunter.io/ios/app/scout-by-yext/id6747995596)

Empower local teams to manage business information, respond to customer reviews with AI assistance, and track brand visibility across search and AI platforms. Keep brand information fresh, protect reputation, and act on insights for measurable improvement.

**Highlights:** Update business information in real time, Respond to reviews with AI-assisted replies, Track visibility across Google and AI, Act on Scout-powered insights, Manage listings and customer interactions

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus MSP free?

ServiceDesk Plus MSP is free to download, with no in-app purchases.

### Is Scout by Yext free?

Scout by Yext is free to download, with no in-app purchases.

### Which has better reviews, ServiceDesk Plus MSP or Scout by Yext?

Scout by Yext is rated higher. ServiceDesk Plus MSP averages 4.0 out of 5 from 1 ratings, while Scout by Yext averages 5.0 from 7 ratings.

### Do ServiceDesk Plus MSP or Scout by Yext have ads?

Neither ServiceDesk Plus MSP nor Scout by Yext shows ads.

### Which is updated more often, ServiceDesk Plus MSP or Scout by Yext?

ServiceDesk Plus MSP ships an update every 2 months, and Scout by Yext every 10 days. Most recently, ServiceDesk Plus MSP was updated on November 1, 2026 and Scout by Yext on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*