# ServiceDesk Plus MSP vs Xthings Cloud

The clearest difference is update cadence: Xthings Cloud at fortnightly against ServiceDesk Plus MSP's every 2 months. ServiceDesk Plus MSP's advantage is iOS requirement (13.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ServiceDesk Plus MSP ships an update every 2 months, Xthings Cloud fortnightly. The most recent releases landed on October 6, 2026 and October 1, 2026 respectively.

## The numbers

| Metric | ServiceDesk Plus MSP | Xthings Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.0 (1 ratings)](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792/reviews)** | — |
| Number of ratings | **1** | — |
| Positive reviews | 8.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Fortnightly** |
| Monetization | Free | — |
| Size | 28 MB | 98 MB |
| Requires iOS | **13.0** | 15.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [XTHINGS INDUSTRY LLC](https://appshunter.io/developer/967159122) |

## What reviewers say

### ServiceDesk Plus MSP

[App page](https://appshunter.io/ios/app/servicedesk-plus-msp/id604806792)

This IT help desk software allows managed service providers to manage client IT infrastructure from anywhere. It streamlines request management, asset tracking, and technician workflows to improve efficiency and reduce response times.

**Highlights:** Manage multiple clients in a single help desk, Create, access, and resolve IT requests remotely, Filter requests by status (unassigned, pending, open), Add work logs, notes, and resolutions to requests, Perform actions like picking up, assigning, and closing requests

**In-app purchases:** none


### Xthings Cloud

[App page](https://appshunter.io/ios/app/xthings-cloud/id6759029619)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceDesk Plus MSP free?

ServiceDesk Plus MSP is free to download, with no in-app purchases.

### Is Xthings Cloud free?

Xthings Cloud is free to download, with no in-app purchases.

### Do ServiceDesk Plus MSP or Xthings Cloud have ads?

Neither ServiceDesk Plus MSP nor Xthings Cloud shows ads.

### Which is updated more often, ServiceDesk Plus MSP or Xthings Cloud?

ServiceDesk Plus MSP ships an update every 2 months, and Xthings Cloud fortnightly. Most recently, ServiceDesk Plus MSP was updated on October 6, 2026 and Xthings Cloud on October 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*