# Jitbit Helpdesk vs Admin By Request

The clearest difference is rating: Jitbit Helpdesk at 4.6 against Admin By Request's 3.8. Jitbit Helpdesk also leads on ratings volume (70 vs 9). Admin By Request's advantage is monetization model (free vs freemium) and review sentiment (40% vs 19%). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Jitbit Helpdesk holds the better App Store score, 4.6 against 3.8. That said, the two scores are not equally well evidenced: Jitbit Helpdesk has 70 ratings behind it against 9, so its average is the more settled of the two. Written reviews complicate that: 19% of Jitbit Helpdesk's written reviews are positive against 40% of Admin By Request's, so the app with the better star average is not the one people write more warmly about.

Jitbit Helpdesk ships an update every 3 weeks, Admin By Request every 6 weeks. The most recent releases landed on September 28, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | Jitbit Helpdesk | Admin By Request |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (70 ratings)](https://appshunter.io/ios/app/jitbit-helpdesk/id623820409/reviews)** | [3.8 (9 ratings)](https://appshunter.io/ios/app/admin-by-request/id1437929606/reviews) |
| Number of ratings | **70** | 9 |
| Positive reviews | 19.4% of reviews | **40.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 6 weeks |
| Monetization | Freemium | **Free** |
| Size | 55 MB | 12 MB |
| Requires iOS | 16.4 | **14.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Jitbit LP](https://appshunter.io/developer/623820412) | [Admin By Request ApS](https://appshunter.io/developer/1437929605) |

## What reviewers say

### Jitbit Helpdesk

[App page](https://appshunter.io/ios/app/jitbit-helpdesk/id623820409)

Manage customer support tickets on the go with this mobile help desk application. Stay updated with real-time notifications, respond to inquiries quickly, and collaborate with your team. Features include ticket filtering, custom fields, and AI-powered reply assistance.

**Highlights:** Full ticket management, Real-time updates and notifications, Security features like PIN/Face ID lock, Productivity tools including canned responses and AI assistance, Native iOS experience with dark/light themes, Knowledge base integration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Admin By Request

[App page](https://appshunter.io/ios/app/admin-by-request/id1437929606)

This app provides systems administrators with a solution for managing local administrative rights on Windows, macOS, and Linux systems. It allows users to view data and approve administrative access requests remotely.

**Highlights:** Local admin lock-down solution, Supports Windows, macOS, and Linux, View system data, Approve admin access, Remote management

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Jitbit Helpdesk free?

Jitbit Helpdesk is free to download, with no in-app purchases.

### Is Admin By Request free?

Admin By Request is free to download, with no in-app purchases.

### Which has better reviews, Jitbit Helpdesk or Admin By Request?

Jitbit Helpdesk is rated higher. Jitbit Helpdesk averages 4.6 out of 5 from 70 ratings, while Admin By Request averages 3.8 from 9 ratings.

### Do Jitbit Helpdesk or Admin By Request have ads?

Neither Jitbit Helpdesk nor Admin By Request shows ads.

### Which is updated more often, Jitbit Helpdesk or Admin By Request?

Jitbit Helpdesk ships an update every 3 weeks, and Admin By Request every 6 weeks. Most recently, Jitbit Helpdesk was updated on September 28, 2026 and Admin By Request on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*