# Jitbit Helpdesk vs Spiceworks Help Desk

The clearest difference is rating: Jitbit Helpdesk at 4.6 against Spiceworks Help Desk's 1.8. Jitbit Helpdesk also leads on review sentiment (19% vs 6%). Spiceworks Help Desk's advantage is monetization model (free vs freemium). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Jitbit Helpdesk holds the better App Store score, 4.6 against 1.8. Both are backed by a comparable volume of ratings — 70 and 63 respectively. Written reviews point the same way: 19% of Jitbit Helpdesk's written reviews are positive against 6% of Spiceworks Help Desk's.

Jitbit Helpdesk ships an update every 3 weeks, Spiceworks Help Desk every 5 weeks. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Jitbit Helpdesk | Spiceworks Help Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.6 (70 ratings)](https://appshunter.io/ios/app/jitbit-helpdesk/id623820409/reviews)** | [1.8 (63 ratings)](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054/reviews) |
| Number of ratings | **70** | 63 |
| Positive reviews | **19.4% of reviews** | 6.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 5 weeks |
| Monetization | Freemium | **Free** |
| Size | 55 MB | 6 MB |
| Requires iOS | 16.4 | **15.6** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [Jitbit LP](https://appshunter.io/developer/623820412) | [Spiceworks, Inc.](https://appshunter.io/developer/420457475) |

## What reviewers say

### Jitbit Helpdesk

[App page](https://appshunter.io/ios/app/jitbit-helpdesk/id623820409)

Manage customer support tickets on the go with this mobile help desk application. Stay updated with real-time notifications, respond to inquiries quickly, and collaborate with your team. Features include ticket filtering, custom fields, and AI-powered reply assistance.

**Highlights:** Full ticket management, Real-time updates and notifications, Security features like PIN/Face ID lock, Productivity tools including canned responses and AI assistance, Native iOS experience with dark/light themes, Knowledge base integration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Spiceworks Help Desk

[App page](https://appshunter.io/ios/app/spiceworks-help-desk/id1582708054)

Manage your IT help desk tickets and users on the go. This app provides IT professionals with the tools to respond to, create, and manage trouble tickets from their mobile devices. Stay informed with real-time notifications for ticket updates.

**Highlights:** Manage help desk tickets, Respond to tickets, Create new tickets, Assign tickets, Ticket notifications, Manage users

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Functional for quick ticket creation
- 👍 Getting tickets on the go is nice
- 👍 Decent overall app
- 👍 Alerting is pretty great

**What reviewers complain about**

- 🐛 Constantly logging out
- 🐛 App crashes frequently
- 🐛 Notifications lead to 404 errors
- 🐛 Unable to send replies/comments
- 🐛 Ads are intrusive

**Reported bugs**

- Unable to sign into mobile app
- Notifications fail to deliver
- Notifications result in 404 error
- App logs out repeatedly
- App crashes on reply

**Requested features**

- Make the app open source
- Add dark mode
- Add iPad support
- Add Google SSO
- Improve multi-account support


## Frequently asked questions

### Is Jitbit Helpdesk free?

Jitbit Helpdesk is free to download, with no in-app purchases.

### Is Spiceworks Help Desk free?

Spiceworks Help Desk is free to download, with no in-app purchases.

### Which has better reviews, Jitbit Helpdesk or Spiceworks Help Desk?

Jitbit Helpdesk is rated higher. Jitbit Helpdesk averages 4.6 out of 5 from 70 ratings, while Spiceworks Help Desk averages 1.8 from 63 ratings.

### Do Jitbit Helpdesk or Spiceworks Help Desk have ads?

Neither Jitbit Helpdesk nor Spiceworks Help Desk shows ads.

### Which is updated more often, Jitbit Helpdesk or Spiceworks Help Desk?

Jitbit Helpdesk ships an update every 3 weeks, and Spiceworks Help Desk every 5 weeks. Most recently, Jitbit Helpdesk was updated on October 15, 2026 and Spiceworks Help Desk on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*