# PetDesk vs IDEXX Vello

The clearest difference is review sentiment: PetDesk at 77% against IDEXX Vello's 33%. PetDesk also leads on rating (4.9 vs 4.4) and ratings volume (509K vs 27). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

PetDesk holds the better App Store score, 4.9 against 4.4. That said, the two scores are not equally well evidenced: PetDesk has 509K ratings behind it against 27, so its average is the more settled of the two. Written reviews point the same way: 77% of PetDesk's written reviews are positive against 33% of IDEXX Vello's.

PetDesk ships an update every 4 weeks, IDEXX Vello fortnightly. The most recent releases landed on November 1, 2026 and October 27, 2026 respectively.

## The numbers

| Metric | PetDesk | IDEXX Vello |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.9 (509K ratings)](https://appshunter.io/ios/app/petdesk/id631377773/reviews)** | [4.4 (27 ratings)](https://appshunter.io/ios/app/idexx-vello/id6471983227/reviews) |
| Number of ratings | **509K** | 27 |
| Positive reviews | **77.4% of reviews** | 33.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 4 weeks | **Fortnightly** |
| Monetization | Free | Free |
| Best chart rank | **#152** | — |
| Size | 39 MB | 29 MB |
| Requires iOS | 17.6 | **16.4** |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 12+ |
| Developer | [PetDesk, LLC](https://appshunter.io/developer/1616576127) | [IDEXX Laboratories](https://appshunter.io/developer/791229002) |

## What reviewers say

### PetDesk

[App page](https://appshunter.io/ios/app/petdesk/id631377773)

**Currently charting:** #152 Top Free · Lifestyle (US App Store)

Manage your pet's health and connect with local pet care professionals. Schedule appointments, track medications, and earn loyalty rewards all in one place to ensure your pet lives a longer, happier life.

**Highlights:** 24/7 appointment requests, Health reminders and to-do lists, Manage pet care provider contacts, Earn loyalty points, Request medication refills

**In-app purchases:** none

**What reviewers like**

- 🚀 Convenient
- 👍 Easy to use
- 👍 Helpful for managing pet information
- 👍 Efficient for scheduling appointments
- 👍 Good for ordering medications

**What reviewers complain about**

- 🐛 Glitches with scheduling and syncing
- 🐛 Inability to delete old reminders and messages
- 🐛 Limitations in adding notes and tracking pet history
- 🐛 Inconsistent performance across multiple locations
- 🐛 Lack of customization options

**Reported bugs**

- Appointment scheduling issues
- Inability to paste passwords
- Crashes during account creation
- Reminders not updating correctly

**Requested features**

- Ability to add end dates for medication reminders
- Option to archive pet profiles instead of deleting
- Improved integration with pet owners' calendars
- Expanded support for non-dog/cat pets
- More detailed pet health tracking and reporting


### IDEXX Vello

[App page](https://appshunter.io/ios/app/idexx-vello/id6471983227)

Manage your pet's health with ease. Receive appointment and health service reminders, access medical records, and get prescription details. Schedule appointments online for a smoother vet visit experience.

**Highlights:** Appointment reminders, Health service reminders, Online scheduling, Prescription details, Medical record access, Pre-appointment instructions

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is PetDesk free?

PetDesk is free to download, with no in-app purchases.

### Is IDEXX Vello free?

IDEXX Vello is free to download, with no in-app purchases.

### Which has better reviews, PetDesk or IDEXX Vello?

PetDesk is rated higher. PetDesk averages 4.9 out of 5 from 509K ratings, while IDEXX Vello averages 4.4 from 27 ratings.

### Do PetDesk or IDEXX Vello have ads?

Neither PetDesk nor IDEXX Vello shows ads.

### Which is updated more often, PetDesk or IDEXX Vello?

PetDesk ships an update every 4 weeks, and IDEXX Vello fortnightly. Most recently, PetDesk was updated on November 1, 2026 and IDEXX Vello on October 27, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*