# PaloAlto311 vs Elevate by Longfellow

The clearest difference is review sentiment: Elevate by Longfellow at 88% against PaloAlto311's 14%. Elevate by Longfellow also leads on rating (4.6 vs 1.8) and ads (none vs shown). PaloAlto311's advantage is iOS requirement (13.0 vs 15.6). On price, ratings volume, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Elevate by Longfellow holds the better App Store score, 4.6 against 1.8. Both are backed by a comparable volume of ratings — 13 and 18 respectively. Written reviews point the same way: 14% of PaloAlto311's written reviews are positive against 88% of Elevate by Longfellow's.

PaloAlto311 ships an update every 3 months, Elevate by Longfellow fortnightly. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | PaloAlto311 | Elevate by Longfellow |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.8 (13 ratings)](https://appshunter.io/ios/app/paloalto311/id639749458/reviews) | **[4.6 (18 ratings)](https://appshunter.io/ios/app/elevate-by-longfellow/id1585591817/reviews)** |
| Number of ratings | 13 | **18** |
| Positive reviews | 14.3% of reviews | **87.5% of reviews** |
| In-app purchases | No | No |
| Ads | Yes | **No** |
| Update frequency | Every 3 months | **Fortnightly** |
| Monetization | Ad-supported | **Free** |
| Size | 24 MB | 169 MB |
| Requires iOS | **13.0** | 15.6 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [City of Palo Alto](https://appshunter.io/developer/841181862) | [Longfellow](https://appshunter.io/developer/1769693910) |

## What reviewers say

### PaloAlto311

[App page](https://appshunter.io/ios/app/paloalto311/id639749458)

Report local government service issues with ease. Submit requests, attach photos, and track their resolution in real-time. Access city services anytime, anywhere.

**Highlights:** Submit service requests, Attach photos to requests, Automatic location detection, Track request resolution, 24/7 access to city services

**Features:** macOS Compatibility

**In-app purchases:** none


### Elevate by Longfellow

[App page](https://appshunter.io/ios/app/elevate-by-longfellow/id1585591817)

This app connects residents to their building's resources and community. Discover unique amenities and engage with your neighbors. It helps you take full advantage of your property's offerings.

**Highlights:** Connect to building resources, Engage with community, Discover property amenities, Access building information

**Features:** Apple Wallet

**In-app purchases:** none


## Frequently asked questions

### Is PaloAlto311 free?

PaloAlto311 is free to download, with no in-app purchases.

### Is Elevate by Longfellow free?

Elevate by Longfellow is free to download, with no in-app purchases.

### Which has better reviews, PaloAlto311 or Elevate by Longfellow?

Elevate by Longfellow is rated higher. PaloAlto311 averages 1.8 out of 5 from 13 ratings, while Elevate by Longfellow averages 4.6 from 18 ratings.

### Do PaloAlto311 or Elevate by Longfellow have ads?

PaloAlto311 shows ads; Elevate by Longfellow does not.

### Which is updated more often, PaloAlto311 or Elevate by Longfellow?

PaloAlto311 ships an update every 3 months, and Elevate by Longfellow fortnightly. Most recently, PaloAlto311 was updated on October 23, 2026 and Elevate by Longfellow on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*