# Mobile Data Collection vs Esri Support

The clearest difference is review sentiment: Mobile Data Collection at 80% against Esri Support's 25%. Mobile Data Collection also leads on rating (4.8 vs 4.5). Esri Support's advantage is in-app purchases (none vs 1) and update cadence (every 2 weeks vs every 2 months). On price, ratings volume, ads and device support there is nothing between them.

Both are free to download. Mobile Data Collection sells 1 in-app purchase, starting at $39.99 per month. Esri Support asks for nothing beyond the download.

Mobile Data Collection holds the better App Store score, 4.8 against 4.5. Both are backed by a comparable volume of ratings — 41 and 33 respectively. Written reviews point the same way: 80% of Mobile Data Collection's written reviews are positive against 25% of Esri Support's.

Mobile Data Collection ships an update every 2 months, Esri Support every 2 weeks. The most recent releases landed on September 9, 2026 and September 23, 2026 respectively.

## The numbers

| Metric | Mobile Data Collection | Esri Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (41 ratings)](https://appshunter.io/ios/app/mobile-data-collection/id640535923/reviews)** | [4.5 (33 ratings)](https://appshunter.io/ios/app/esri-support/id1446065834/reviews) |
| Number of ratings | **41** | 33 |
| Positive reviews | **80.0% of reviews** | 25.0% of reviews |
| In-app purchases | Yes | **No** |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 2 weeks** |
| Monetization | Free with in-app purchases | **Free** |
| Size | 24 MB | 89 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [GIS Cloud Inc.](https://appshunter.io/developer/640535926) | [ESRI](https://appshunter.io/developer/379687933) |

## What reviewers say

### Mobile Data Collection

[App page](https://appshunter.io/ios/app/mobile-data-collection/id640535923)

This app allows users to collect and update field data in real-time using custom digital forms on mobile devices. It supports offline data capture, various field types including media and signatures, and integrates with a web platform for data analysis and collaboration.

**Highlights:** Custom form builder, Offline data capture, Real-time synchronization, Media-rich data collection, Electronic signatures, Data analysis and export

**Features:** Vision Pro support

**In-app purchases (1)**

| Purchase | Price | Billing |
| --- | --- | --- |
| 1 month subscription | $39.99 | per month |


### Esri Support

[App page](https://appshunter.io/ios/app/esri-support/id1446065834)

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

**Highlights:** AI chatbot for technical issues, Instant notifications for updates, Video tutorials for Esri technologies, Contact support via phone, chat, or form, Manage support cases and bugs, ArcGIS Online service status dashboard

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Mobile Data Collection free?

Mobile Data Collection is free to download, with in-app purchases available.

### Is Esri Support free?

Esri Support is free to download, with no in-app purchases.

### Which has better reviews, Mobile Data Collection or Esri Support?

Mobile Data Collection is rated higher. Mobile Data Collection averages 4.8 out of 5 from 41 ratings, while Esri Support averages 4.5 from 33 ratings.

### Do Mobile Data Collection or Esri Support have ads?

Neither Mobile Data Collection nor Esri Support shows ads.

### Which is updated more often, Mobile Data Collection or Esri Support?

Mobile Data Collection ships an update every 2 months, and Esri Support every 2 weeks. Most recently, Mobile Data Collection was updated on September 9, 2026 and Esri Support on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*