# Vista UsherPoint vs Freshservice

The clearest difference is review sentiment: Vista UsherPoint at 100% against Freshservice's 19%. Vista UsherPoint also leads on monetization model (free vs freemium) and iOS requirement (8.2 vs 15.0). Freshservice's advantage is rating (4.5 vs 1.0) and update cadence (every 3 weeks vs every 3 months). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Freshservice holds the better App Store score, 4.5 against 1.0. That said, the two scores are not equally well evidenced: Freshservice has 2.5K ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 100% of Vista UsherPoint's written reviews are positive against 19% of Freshservice's, so the app with the better star average is not the one people write more warmly about.

Vista UsherPoint ships an update every 3 months, Freshservice every 3 weeks. The most recent releases landed on November 1, 2026 and November 6, 2026 respectively.

## The numbers

| Metric | Vista UsherPoint | Freshservice |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.0 (2 ratings)](https://appshunter.io/ios/app/vista-usherpoint/id642694108/reviews) | **[4.5 (2.5K ratings)](https://appshunter.io/ios/app/freshservice/id891265220/reviews)** |
| Number of ratings | 2 | **2.5K** |
| Positive reviews | **100.0% of reviews** | 18.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 3 months | **Every 3 weeks** |
| Monetization | **Free** | Freemium |
| Size | 17 MB | 135 MB |
| Requires iOS | **8.2** | 15.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Vista](https://appshunter.io/developer/396232362) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Vista UsherPoint

[App page](https://appshunter.io/ios/app/vista-usherpoint/id642694108)

This app automates ticket validation and signage control at usher stations, providing staff with booking, seating, and membership details. Enhance customer experience with features like seat maps, screening schedules, and loyalty card integration.

**Highlights:** Automated ticket validation, Signage control, Booking and seating information, Membership details, Seat map view, Graphical screening schedule, Loyalty card pickup

**Features:** macOS Compatibility

**In-app purchases:** none


### Freshservice

[App page](https://appshunter.io/ios/app/freshservice/id891265220)

This IT service management app provides IT agents with essential tools for managing incidents, assets, and user requests on the go. It offers features like push notifications, ticket management, and a service catalog for efficient help desk operations.

**Highlights:** Push notifications for ticket activity, Create, respond to, and manage tickets, Customizable ticket views, Canned responses and file attachments, Service catalog access for requests, Barcode/QR code asset scanning, Single Sign-On (SSO) integration

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Solid mobile app
- 🚀 Allows agents to attend to tickets on the go
- 💡 Freshservice is working to improve the app every year
- 👍 Great flow and insight from an IT ticket perspective

**What reviewers complain about**

- 🐛 Crashes frequently
- 🐛 Bugs and glitches with each update
- 🐛 Filters and settings don't save
- 🐛 Clunky and unintuitive UI
- 🐛 Inability to view full ticket conversations

**Reported bugs**

- Crashes when trying to view tickets or add notes
- Inability to scan and mark assets
- Keyboard issues when typing in ticket descriptions
- Notifications not clearing even after reading
- Login issues with SSO and 2FA

**Requested features**

- Dark mode option
- Ability to access admin console
- Integration with project management and analytics
- Bulk scenario execution for tickets
- Ability to view activity tab within tickets


## Frequently asked questions

### Is Vista UsherPoint free?

Vista UsherPoint is free to download, with no in-app purchases.

### Is Freshservice free?

Freshservice is free to download, with no in-app purchases.

### Which has better reviews, Vista UsherPoint or Freshservice?

Freshservice is rated higher. Vista UsherPoint averages 1.0 out of 5 from 2 ratings, while Freshservice averages 4.5 from 2.5K ratings.

### Do Vista UsherPoint or Freshservice have ads?

Neither Vista UsherPoint nor Freshservice shows ads.

### Which is updated more often, Vista UsherPoint or Freshservice?

Vista UsherPoint ships an update every 3 months, and Freshservice every 3 weeks. Most recently, Vista UsherPoint was updated on November 1, 2026 and Freshservice on November 6, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*