# HelpDesk+ vs Case Tracker

The clearest difference is rating: Case Tracker at 4.6 against HelpDesk+'s 2.7. Case Tracker also leads on update cadence (every 5 days vs every 3 weeks) and ratings volume (66 vs 12). HelpDesk+'s advantage is in-app purchases (none vs 6) and ads (none vs shown). On price and device support there is nothing between them.

Both are free to download. Case Tracker sells 6 in-app purchases, starting at $4.99 per month. HelpDesk+ asks for nothing beyond the download.

Case Tracker holds the better App Store score, 4.6 against 2.7. That said, the two scores are not equally well evidenced: Case Tracker has 66 ratings behind it against 12, so its average is the more settled of the two.

HelpDesk+ ships an update every 3 weeks, Case Tracker every 5 days. The most recent releases landed on September 29, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | HelpDesk+ | Case Tracker |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.7 (12 ratings)](https://appshunter.io/ios/app/helpdesk-plus/id6450539978/reviews) | **[4.6 (66 ratings)](https://appshunter.io/ios/app/case-tracker-uscis-nvc-eoir/id6760476554/reviews)** |
| Number of ratings | 12 | **66** |
| Positive reviews | — | 100.0% of reviews |
| In-app purchases | **No** | Yes |
| Ads | **No** | Yes |
| Update frequency | Every 3 weeks | **Every 5 days** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 6 MB | 77 MB |
| Requires iOS | **13.0** | 15.6 |
| Devices | iPhone, iPod | iPhone, iPod |
| Age rating | 17+ | 4+ |
| Developer | [CLUB MALWA PRIVATE LIMITED](https://appshunter.io/developer/1457591334) | [Oguzhan Akin](https://appshunter.io/developer/1728841096) |

## What reviewers say

### HelpDesk+

[App page](https://appshunter.io/ios/app/helpdesk-plus/id6450539978)

This utility app allows users to receive support for issues they encounter by generating a ticket. It provides a direct channel for users to communicate their problems and receive assistance.

**Highlights:** Generate support tickets, Receive assistance, Direct user support channel, Issue reporting

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### Case Tracker

[App page](https://appshunter.io/ios/app/case-tracker-uscis-nvc-eoir/id6760476554)

Track USCIS, NVC, and EOIR immigration cases with instant updates, visa bulletins, and news. Prepare for citizenship interviews with a civics quiz. Get smart notifications for your case status.

**Highlights:** Track USCIS, NVC, and EOIR cases, Real-time case status notifications, Access Visa Bulletins, Civics Quiz for citizenship interviews, Monitor multiple cases, Immigration news and updates

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases (6)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Plus Monthly | $4.99 | per month |
| Pro Monthly | $5.99 | per month |
| Plus Monthly | $6.99 | per month |
| Pro Monthly | $9.99 | per month |
| Pro 3 Months | $14.99 | per 3 months |
| Pro 3 Months | $24.99 | per 3 months |


## Frequently asked questions

### Is HelpDesk+ free?

HelpDesk+ is free to download, with no in-app purchases.

### Is Case Tracker free?

Case Tracker is free to download, with in-app purchases available.

### Which has better reviews, HelpDesk+ or Case Tracker?

Case Tracker is rated higher. HelpDesk+ averages 2.7 out of 5 from 12 ratings, while Case Tracker averages 4.6 from 66 ratings.

### Do HelpDesk+ or Case Tracker have ads?

Case Tracker shows ads; HelpDesk+ does not.

### Which is updated more often, HelpDesk+ or Case Tracker?

HelpDesk+ ships an update every 3 weeks, and Case Tracker every 5 days. Most recently, HelpDesk+ was updated on September 29, 2026 and Case Tracker on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*