# NinjaOne Assist vs IT

The clearest difference is ratings volume: NinjaOne Assist at 6 against IT's 1. On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 5.0 for NinjaOne Assist against 5.0 for IT. That said, the two scores are not equally well evidenced: NinjaOne Assist has 6 ratings behind it against 1, so its average is the more settled of the two.

NinjaOne Assist ships an update every 5 weeks, IT every 3 weeks. The most recent releases landed on November 3, 2026 and November 4, 2026 respectively.

## The numbers

| Metric | NinjaOne Assist | IT |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [5.0 (6 ratings)](https://appshunter.io/ios/app/ninjaone-assist/id6451313359/reviews) | [5.0 (1 ratings)](https://appshunter.io/ios/app/it-connect/id6478995759/reviews) |
| Number of ratings | **6** | 1 |
| Positive reviews | — | 100.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 weeks | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 34 MB | 56 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 17+ |
| Developer | [NinjaRMM, LLC](https://appshunter.io/developer/1416138606) | [DESKDAY, Inc](https://appshunter.io/developer/1717558292) |

## What reviewers say

### NinjaOne Assist

[App page](https://appshunter.io/ios/app/ninjaone-assist/id6451313359)

This app simplifies IT support for end users by allowing easy ticket creation, device management, and remote access. It facilitates direct connection with technicians and mobile screensharing for efficient problem resolution.

**Highlights:** Easy ticket creation and note addition, Device dashboard with status checks, Secure remote device access, Direct technician connection requests, Mobile screensharing for collaboration, User-friendly interface

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


### IT

[App page](https://appshunter.io/ios/app/it-connect/id6478995759)

This IT support tool offers a streamlined and privacy-focused platform for managing all your IT needs. It provides quick ticket creation, direct chat support, and transparent tracking of your IT issues for a stress-free experience.

**Highlights:** 3-click Ticket Creation, Direct Chat Support, Transparent Ticket Tracking, Addressing IT Issues, Privacy-centric Platform, Round-the-clock Access

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is NinjaOne Assist free?

NinjaOne Assist is free to download, with no in-app purchases.

### Is IT free?

IT is free to download, with no in-app purchases.

### Which has better reviews, NinjaOne Assist or IT?

NinjaOne Assist and IT are both rated 5.0 out of 5 on the App Store, from 6 and 1 ratings respectively.

### Do NinjaOne Assist or IT have ads?

Neither NinjaOne Assist nor IT shows ads.

### Which is updated more often, NinjaOne Assist or IT?

NinjaOne Assist ships an update every 5 weeks, and IT every 3 weeks. Most recently, NinjaOne Assist was updated on November 3, 2026 and IT on November 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*