# UGI Utilities Account vs Reading 311

The clearest difference is review sentiment: UGI Utilities Account at 68% against Reading 311's 13%. UGI Utilities Account also leads on rating (4.8 vs 1.8) and ratings volume (8.4K vs 9). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UGI Utilities Account holds the better App Store score, 4.8 against 1.8. That said, the two scores are not equally well evidenced: UGI Utilities Account has 8.4K ratings behind it against 9, so its average is the more settled of the two. Written reviews point the same way: 68% of UGI Utilities Account's written reviews are positive against 13% of Reading 311's.

UGI Utilities Account ships an update every 2 months, Reading 311 every 3 months. The most recent releases landed on November 5, 2026 and October 30, 2026 respectively.

## The numbers

| Metric | UGI Utilities Account | Reading 311 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.8 (8.4K ratings)](https://appshunter.io/ios/app/ugi-utilities-account/id6463613724/reviews)** | [1.8 (9 ratings)](https://appshunter.io/ios/app/reading-311/id6502635892/reviews) |
| Number of ratings | **8.4K** | 9 |
| Positive reviews | **68.0% of reviews** | 12.5% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 44 MB | 43 MB |
| Requires iOS | **14.0** | 16.6 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Smart Energy Systems LLC](https://appshunter.io/developer/1062247242) | [City of Reading, Pennsylvania](https://appshunter.io/developer/1746274628) |

## What reviewers say

### UGI Utilities Account

[App page](https://appshunter.io/ios/app/ugi-utilities-account/id6463613724)

Manage your gas and electric utility account conveniently from your mobile device. Easily pay bills, track energy usage, update your information, and find payment locations. Access savings tips and assistance programs all in one place.

**Highlights:** Pay bills easily, Compare power and gas usage, Update account information, Request assistance, Explore rebates and saving tips, Find authorized payment locations

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Excellent service
- 👍 Easy to use and straightforward when making payments
- 👍 Very useful and helpful app

**What reviewers complain about**

- 🐛 Payment issues
- 🐛 App not working, please fix it

**Reported bugs**

- Payments aren't processing
- "Maintenance in progress", app not working

**Requested features**

- Improve the app
- Fix the new app so payments can be made


### Reading 311

[App page](https://appshunter.io/ios/app/reading-311/id6502635892)

This application provides direct access to city services for residents and visitors. Report issues, ask questions, and receive important updates and announcements regarding city services and events.

**Highlights:** Report city issues (trash, potholes, permits), Direct connection to city staff, Receive notifications and announcements, Request status updates, Ask city-related questions

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is UGI Utilities Account free?

UGI Utilities Account is free to download, with no in-app purchases.

### Is Reading 311 free?

Reading 311 is free to download, with no in-app purchases.

### Which has better reviews, UGI Utilities Account or Reading 311?

UGI Utilities Account is rated higher. UGI Utilities Account averages 4.8 out of 5 from 8.4K ratings, while Reading 311 averages 1.8 from 9 ratings.

### Do UGI Utilities Account or Reading 311 have ads?

Neither UGI Utilities Account nor Reading 311 shows ads.

### Which is updated more often, UGI Utilities Account or Reading 311?

UGI Utilities Account ships an update every 2 months, and Reading 311 every 3 months. Most recently, UGI Utilities Account was updated on November 5, 2026 and Reading 311 on October 30, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*