# SMART Service Desk vs HelpNinja

SMART Service Desk and HelpNinja are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SMART Service Desk ships an update every 2 months, HelpNinja every 6 weeks. The most recent releases landed on October 29, 2026 and October 18, 2026 respectively.

## The numbers

| Metric | SMART Service Desk | HelpNinja |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/smart-service-desk/id647151903/reviews)** | — |
| Number of ratings | **1** | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 6 weeks** |
| Monetization | Free | — |
| Size | 14 MB | 16 MB |
| Requires iOS | 12.0 | 12.0 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 17+ |
| Developer | [SMART Service Desk](https://appshunter.io/developer/1336388649) | [Revmakx Technologies Private Limited](https://appshunter.io/developer/982497417) |

## What reviewers say

### SMART Service Desk

[App page](https://appshunter.io/ios/app/smart-service-desk/id647151903)

This mobile application provides a comprehensive suite for IT Service Management (ITSM), supporting the full lifecycle of incident, request, problem, change, and release management. It also includes a Configuration Management Database (CMDB), knowledge management, and user surveys for streamlined IT operations.

**Highlights:** Incident Management, Request Fulfillment, Problem Management, Change Management, Release Management, CMDB, Knowledge Management

**Features:** macOS Compatibility

**In-app purchases:** none


### HelpNinja

[App page](https://appshunter.io/ios/app/helpninja/id1452190622)

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is SMART Service Desk free?

SMART Service Desk is free to download, with no in-app purchases.

### Is HelpNinja free?

HelpNinja is free to download, with no in-app purchases.

### Do SMART Service Desk or HelpNinja have ads?

Neither SMART Service Desk nor HelpNinja shows ads.

### Which is updated more often, SMART Service Desk or HelpNinja?

SMART Service Desk ships an update every 2 months, and HelpNinja every 6 weeks. Most recently, SMART Service Desk was updated on October 29, 2026 and HelpNinja on October 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*