# SMART Service Desk vs SMART FE

The clearest difference is update cadence: SMART FE at every 3 weeks against SMART Service Desk's every 2 months. SMART Service Desk's advantage is iOS requirement (12.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

SMART Service Desk ships an update every 2 months, SMART FE every 3 weeks. The most recent releases landed on October 29, 2026 and October 8, 2026 respectively.

## The numbers

| Metric | SMART Service Desk | SMART FE |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[5.0 (1 ratings)](https://appshunter.io/ios/app/smart-service-desk/id647151903/reviews)** | — |
| Number of ratings | **1** | — |
| Positive reviews | — | 100.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Every 3 weeks** |
| Monetization | Free | Free |
| Size | 14 MB | 29 MB |
| Requires iOS | **12.0** | 18.0 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [SMART Service Desk](https://appshunter.io/developer/1336388649) | [STRATEQ SYSTEMS SDN. BHD.](https://appshunter.io/developer/594101570) |

## What reviewers say

### SMART Service Desk

[App page](https://appshunter.io/ios/app/smart-service-desk/id647151903)

This mobile application provides a comprehensive suite for IT Service Management (ITSM), supporting the full lifecycle of incident, request, problem, change, and release management. It also includes a Configuration Management Database (CMDB), knowledge management, and user surveys for streamlined IT operations.

**Highlights:** Incident Management, Request Fulfillment, Problem Management, Change Management, Release Management, CMDB, Knowledge Management

**Features:** macOS Compatibility

**In-app purchases:** none


### SMART FE

[App page](https://appshunter.io/ios/app/smart-fe/id1461726408)

Streamline service management with real-time updates on incident status and progress. Facilitate collaboration among multiple parties and monitor key performance indicators with a live dashboard.

**Highlights:** Incident status updates, Progress tracking, Multi-party collaboration, Real-time ETA, KPI dashboard

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is SMART Service Desk free?

SMART Service Desk is free to download, with no in-app purchases.

### Is SMART FE free?

SMART FE is free to download, with no in-app purchases.

### Do SMART Service Desk or SMART FE have ads?

Neither SMART Service Desk nor SMART FE shows ads.

### Which is updated more often, SMART Service Desk or SMART FE?

SMART Service Desk ships an update every 2 months, and SMART FE every 3 weeks. Most recently, SMART Service Desk was updated on October 29, 2026 and SMART FE on October 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*