# User.com vs Customerly

The clearest difference is iOS requirement: User.com at 12.0 against Customerly's 16.4. On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Both ship on a similar rhythm, roughly every 2 weeks. Both last shipped on November 4, 2026.

## The numbers

| Metric | User.com | Customerly |
| --- | --- | --- |
| Price | Free | Free |
| Rating | — | **[5.0 (1 ratings)](https://appshunter.io/ios/app/customerly-ai-chat-and-support/id6740271424/reviews)** |
| Number of ratings | — | **1** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Monetization | — | Free |
| Size | 46 MB | 54 MB |
| Requires iOS | **12.0** | 16.4 |
| Devices | iPhone, iPod | iPhone, iPad |
| Age rating | 17+ | 4+ |
| Developer | [UserEngage sp. z o.o.](https://appshunter.io/developer/1457553456) | [Customerly](https://appshunter.io/developer/1299925658) |

## What reviewers say

### User.com

[App page](https://appshunter.io/ios/app/usercom/id6479528929)

**In-app purchases:** none


### Customerly

[App page](https://appshunter.io/ios/app/customerly-ai-chat-and-support/id6740271424)

This app offers AI-powered customer support tools for teams on the go. It streamlines communication, enables collaboration, and provides faster resolutions with features like AI replies, conversation summaries, and real-time notifications.

**Highlights:** AI-powered replies and summaries, Manage multiple inboxes, Real-time collaboration with notes, Instant message translation, Advanced search and filters, Customer insights and profiles

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is User.com free?

User.com is free to download, with no in-app purchases.

### Is Customerly free?

Customerly is free to download, with no in-app purchases.

### Do User.com or Customerly have ads?

Neither User.com nor Customerly shows ads.

### Which is updated more often, User.com or Customerly?

User.com ships an update every 2 weeks, and Customerly every 2 weeks. Most recently, User.com was updated on November 4, 2026 and Customerly on November 4, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*