# ServiceMax Zinc vs Online Support

The clearest difference is rating: Online Support at 5.0 against ServiceMax Zinc's 3.9. ServiceMax Zinc's advantage is ratings volume (31 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Online Support holds the better App Store score, 5.0 against 3.9. That said, the two scores are not equally well evidenced: ServiceMax Zinc has 31 ratings behind it against 1, so its average is the more settled of the two.

ServiceMax Zinc ships an update monthly, Online Support every 2 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | ServiceMax Zinc | Online Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [3.9 (31 ratings)](https://appshunter.io/ios/app/servicemax-zinc/id655258963/reviews) | **[5.0 (1 ratings)](https://appshunter.io/ios/app/online-support/id1553098671/reviews)** |
| Number of ratings | **31** | 1 |
| Positive reviews | 79.3% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Free | Free |
| Size | 65 MB | 74 MB |
| Requires iOS | 15.6 | **15.5** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [ServiceMax, Inc.](https://appshunter.io/developer/404503176) | [F. Hoffmann-La Roche](https://appshunter.io/developer/451131453) |

## What reviewers say

### ServiceMax Zinc

[App page](https://appshunter.io/ios/app/servicemax-zinc/id655258963)

Facilitates real-time communication for field technicians, connecting them with experts and information to resolve issues quickly. Offers secure messaging, voice, video, and content sharing, purpose-built for business needs.

**Highlights:** Real-time communication, Hotline bots for instant expert connection, Broadcast alerts to mobile devices, 1:1 and group messaging, Text, voice, and video calls, Content and location sharing, Military-grade encryption

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use and intuitive interface
- 🚀 Fast and efficient team communication
- 💼 Great for business and workplace collaboration
- 🔒 Secure messaging without sharing personal phone numbers
- 📱 Cross-platform synchronization (phone, tablet, desktop)

**What reviewers complain about**

- 🐛 Frequent app crashes and freezing
- 🔄 Constant logging out issues
- ⌨️ Keyboard and typing problems
- 📲 Unreliable notification delivery
- 🖼️ Photo upload difficulties (especially on iPhone)

**Reported bugs**

- App freezes when typing
- Messages don't display on screen while typing
- Persistent unread message badge (showing 3 unread when none exist)
- Endless loop when receiving photos
- Sync screen stuck indefinitely

**Requested features**

- Message search functionality
- Ability to delete sent messages
- Custom Do Not Disturb scheduling options
- Emoji support in desktop version
- Screen rotation support for landscape mode


### Online Support

[App page](https://appshunter.io/ios/app/online-support/id1553098671)

This app helps labs manage issues with Roche Instruments and Analyzers. It provides troubleshooting guides, allows issue escalation, and includes a digital logbook for documentation and status tracking.

**Highlights:** Instrument identification via QR code, Troubleshooting guidelines based on alarm codes, Search for similar issues and resolutions, Issue description and image attachment, Issue status tracking, Digital Logbook for known issues, Issue status dashboard

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is ServiceMax Zinc free?

ServiceMax Zinc is free to download, with no in-app purchases.

### Is Online Support free?

Online Support is free to download, with no in-app purchases.

### Which has better reviews, ServiceMax Zinc or Online Support?

Online Support is rated higher. ServiceMax Zinc averages 3.9 out of 5 from 31 ratings, while Online Support averages 5.0 from 1 ratings.

### Do ServiceMax Zinc or Online Support have ads?

Neither ServiceMax Zinc nor Online Support shows ads.

### Which is updated more often, ServiceMax Zinc or Online Support?

ServiceMax Zinc ships an update monthly, and Online Support every 2 weeks. Most recently, ServiceMax Zinc was updated on November 6, 2026 and Online Support on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*