# TerraFlex vs Esri Support

The clearest difference is rating: Esri Support at 4.5 against TerraFlex's 2.4. Esri Support also leads on monetization model (free vs freemium) and review sentiment (25% vs 12%). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Esri Support holds the better App Store score, 4.5 against 2.4. Both are backed by a comparable volume of ratings — 34 and 33 respectively. Written reviews point the same way: 12% of TerraFlex's written reviews are positive against 25% of Esri Support's.

TerraFlex ships an update monthly, Esri Support every 2 weeks. Both last shipped on September 23, 2026.

## The numbers

| Metric | TerraFlex | Esri Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.4 (34 ratings)](https://appshunter.io/ios/app/terraflex/id657628979/reviews) | **[4.5 (33 ratings)](https://appshunter.io/ios/app/esri-support/id1446065834/reviews)** |
| Number of ratings | **34** | 33 |
| Positive reviews | 11.5% of reviews | **25.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Monthly | **Every 2 weeks** |
| Monetization | Freemium | **Free** |
| Size | 319 MB | 89 MB |
| Requires iOS | **15.0** | 15.6 |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Trimble Inc.](https://appshunter.io/developer/322561665) | [ESRI](https://appshunter.io/developer/379687933) |

## What reviewers say

### TerraFlex

[App page](https://appshunter.io/ios/app/terraflex/id657628979)

Streamline geospatial field work with a unified system for data collection and updates. Create custom forms to capture geolocated information for GIS, incident reports, inspections, and more. Keep your team organized and in sync with cloud-hosted data administration.

**Highlights:** Customizable data collection forms, Geolocated information capture, Cloud-hosted data administration, Team synchronization, Field assignment grouping, Data update workflows

**Features:** Vision Pro support

**In-app purchases:** none


### Esri Support

[App page](https://appshunter.io/ios/app/esri-support/id1446065834)

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

**Highlights:** AI chatbot for technical issues, Instant notifications for updates, Video tutorials for Esri technologies, Contact support via phone, chat, or form, Manage support cases and bugs, ArcGIS Online service status dashboard

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is TerraFlex free?

TerraFlex is free to download, with no in-app purchases.

### Is Esri Support free?

Esri Support is free to download, with no in-app purchases.

### Which has better reviews, TerraFlex or Esri Support?

Esri Support is rated higher. TerraFlex averages 2.4 out of 5 from 34 ratings, while Esri Support averages 4.5 from 33 ratings.

### Do TerraFlex or Esri Support have ads?

Neither TerraFlex nor Esri Support shows ads.

### Which is updated more often, TerraFlex or Esri Support?

TerraFlex ships an update monthly, and Esri Support every 2 weeks. Most recently, TerraFlex was updated on September 23, 2026 and Esri Support on September 23, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*