# MyBTC vs Supportbench

The clearest difference is rating: MyBTC at 4.1 against Supportbench's 1.0. MyBTC also leads on review sentiment (33% vs 0%) and update cadence (every 2 weeks vs every 22 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MyBTC holds the better App Store score, 4.1 against 1.0. That said, the two scores are not equally well evidenced: MyBTC has 648 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 33% of MyBTC's written reviews are positive against 0% of Supportbench's.

MyBTC ships an update every 2 weeks, Supportbench every 22 months. The most recent releases landed on October 13, 2026 and October 7, 2026 respectively.

## The numbers

| Metric | MyBTC | Supportbench |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.1 (648 ratings)](https://appshunter.io/ios/app/mybtc/id659075245/reviews)** | [1.0 (1 ratings)](https://appshunter.io/ios/app/supportbench/id1396745114/reviews) |
| Number of ratings | **648** | 1 |
| Positive reviews | **32.7% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 22 months |
| Monetization | Free | Free |
| Size | 71 MB | 10 MB |
| Requires iOS | 15.6 | **15.5** |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Bahamas Telecommunications Company](https://appshunter.io/developer/659075248) | [Supportbench Services Inc.](https://appshunter.io/developer/1182245897) |

## What reviewers say

### MyBTC

[App page](https://appshunter.io/ios/app/mybtc/id659075245)

Manage your prepaid and postpaid services effortlessly. View account details, purchase plans, access billing information, and top up your balance. You can also pay bills, chat with customer care, and request credit advances.

**Highlights:** View prepaid airtime and balance, Purchase prepaid plans, Access postpaid billing information, Buy or transfer top-up, Pay bills online, Online chat with customer care, Request credit advance

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and easy to use for topping up and checking balance
- 👍 Convenient alternative to visiting physical stores
- 💡 Useful for checking multiple accounts
- 📱 Good display and responsive interface
- ✈️ Helpful tool when traveling for business

**What reviewers complain about**

- 🐛 Frequent app crashes and blank screen issues
- ❌ Payment processing failures requiring multiple attempts
- 🔌 Server connectivity problems and downtime
- ⚠️ Incompatible with newer iOS versions and iPad
- 📊 Missing critical account information (balance, usage details)

**Reported bugs**

- Blank or blue screen upon app launch
- App crashes on iOS 13+ versions
- Incompatibility with iPad and newer iPhones
- Payment processor timeouts
- Debit card payment rejection (intermittent)

**Requested features**

- Display account balance prominently
- Show data, talk, and text usage visibility
- Enable bill payment functionality
- Add biometric/passcode login to avoid constant sign-ins
- Update app design and UI/UX


### Supportbench

[App page](https://appshunter.io/ios/app/supportbench/id1396745114)

Manage customer support cases efficiently with a flexible toolset. View, update, and create cases, attach files, and track activities. This app helps deliver excellent customer service by providing comprehensive case management features.

**Highlights:** View and update cases, Manage team cases, Create new cases, Attach files and photos, View ticket details, Forward cases, Update company information

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is MyBTC free?

MyBTC is free to download, with no in-app purchases.

### Is Supportbench free?

Supportbench is free to download, with no in-app purchases.

### Which has better reviews, MyBTC or Supportbench?

MyBTC is rated higher. MyBTC averages 4.1 out of 5 from 648 ratings, while Supportbench averages 1.0 from 1 ratings.

### Do MyBTC or Supportbench have ads?

Neither MyBTC nor Supportbench shows ads.

### Which is updated more often, MyBTC or Supportbench?

MyBTC ships an update every 2 weeks, and Supportbench every 22 months. Most recently, MyBTC was updated on October 13, 2026 and Supportbench on October 7, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*