# Capsule CRM vs Freshsales

Capsule CRM and Freshsales both sit at 4.5 stars, but that hides the real split: 78% of Capsule CRM's written reviews are positive against 23% of Freshsales's. Capsule CRM also leads on monetization model (free vs freemium). Freshsales's advantage is ratings volume (525 vs 45) and update cadence (every 2 weeks vs every 5 weeks). On price, rating, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.5 for Capsule CRM against 4.5 for Freshsales. That said, the two scores are not equally well evidenced: Freshsales has 525 ratings behind it against 45, so its average is the more settled of the two. Written reviews are what separate them: 78% of Capsule CRM's written reviews are positive against 23% of Freshsales's.

Capsule CRM ships an update every 5 weeks, Freshsales every 2 weeks. The most recent releases landed on November 1, 2026 and October 29, 2026 respectively.

## The numbers

| Metric | Capsule CRM | Freshsales |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.5 (45 ratings)](https://appshunter.io/ios/app/capsule-crm/id660292932/reviews) | **[4.5 (525 ratings)](https://appshunter.io/ios/app/freshsales/id1073125057/reviews)** |
| Number of ratings | 45 | **525** |
| Positive reviews | **78.4% of reviews** | 23.3% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 5 weeks | **Every 2 weeks** |
| Monetization | **Free** | Freemium |
| Size | 9 MB | 85 MB |
| Requires iOS | 15.0 | **14.0** |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zestia](https://appshunter.io/developer/660292935) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Capsule CRM

[App page](https://appshunter.io/ios/app/capsule-crm/id660292932)

Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.

**Highlights:** Offline data access and updates, Contact and company management, Task and calendar management, Sales opportunity tracking, Communication history logging, Direct calling and emailing from contacts

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Intuitive and easy to use
- 🚀 Elegant and economical
- 💡 Helpful and friendly interface
- 👍 Excellent CRM foundation for small businesses
- 👍 Customizable and flexible

**What reviewers complain about**

- 🐛 Inconsistent sync/refresh rate
- 🐛 Lack of push notifications
- 🐛 Inability to delete tasks from the app
- 🐛 Lack of iPad support
- 🐛 Limited functionality compared to desktop version

**Reported bugs**

- Freezing on home screen
- Inconsistent contact/opportunity sync between mobile and web
- Missing stock images in UI

**Requested features**

- Add calendar view in mobile app
- Integrate email inbox and texting functionality
- Improve custom fields and tags management in mobile app
- Implement native iOS notifications
- Develop an iPad-optimized version


### Freshsales

[App page](https://appshunter.io/ios/app/freshsales/id1073125057)

Manage your sales pipeline and customer relationships on the go with this cloud-based CRM. Access contact details, schedule appointments, make calls, send emails, and update deal stages directly from your mobile device. All changes sync automatically with the web application.

**Highlights:** Built-in phone and email, Event tracking, Contact scoring, Sales automation, Calendar management, Offline access

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Intuitive and user-friendly interface
- ⚙️ Easy to configure and customize without coding
- 🎯 Comprehensive feature set for sales management
- 💰 Affordable pricing compared to competitors
- 📱 Clean and simple app design

**What reviewers complain about**

- 🐛 Frequent app crashes and stability issues
- ⚠️ Unreliable reporting and analytics accuracy
- 🔌 Poor mobile app performance and functionality
- 📵 Limited iPad and landscape mode support
- ⏱️ Slow loading times for basic operations

**Reported bugs**

- App crashes on launch or during use
- White screen appears after login
- Unable to scroll through full contact/lead lists
- Email jumping and scrolling issues
- Landscape mode not functioning properly

**Requested features**

- Business card reader functionality
- Push notifications for SMS messages
- Multiple phone numbers per contact
- Bulk delete/edit operations for tasks
- Email viewing and management within app


## Frequently asked questions

### Is Capsule CRM free?

Capsule CRM is free to download, with no in-app purchases.

### Is Freshsales free?

Freshsales is free to download, with no in-app purchases.

### Which has better reviews, Capsule CRM or Freshsales?

Freshsales is rated higher. Capsule CRM averages 4.5 out of 5 from 45 ratings, while Freshsales averages 4.5 from 525 ratings.

### Do Capsule CRM or Freshsales have ads?

Neither Capsule CRM nor Freshsales shows ads.

### Which is updated more often, Capsule CRM or Freshsales?

Capsule CRM ships an update every 5 weeks, and Freshsales every 2 weeks. Most recently, Capsule CRM was updated on November 1, 2026 and Freshsales on October 29, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*