# Capsule CRM vs Teamwork Desk

The clearest difference is review sentiment: Capsule CRM at 78% against Teamwork Desk's 14%. Capsule CRM also leads on rating (4.5 vs 2.0). On price, ratings volume, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Capsule CRM holds the better App Store score, 4.5 against 2.0. Both are backed by a comparable volume of ratings — 44 and 20 respectively. Written reviews point the same way: 78% of Capsule CRM's written reviews are positive against 14% of Teamwork Desk's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 13, 2026 and June 11, 2026 respectively.

## The numbers

| Metric | Capsule CRM | Teamwork Desk |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.5 (44 ratings)](https://appshunter.io/ios/app/capsule-crm/id660292932/reviews)** | [2.0 (20 ratings)](https://appshunter.io/ios/app/teamwork-desk/id984925768/reviews) |
| Number of ratings | **44** | 20 |
| Positive reviews | **78.4% of reviews** | 13.8% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 10 MB | 2 MB |
| Requires iOS | 13.0 | 13.0 |
| Devices | iPhone, iPod | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zestia](https://appshunter.io/developer/660292935) | [Teamwork Crew Limited](https://appshunter.io/developer/568766324) |

## What reviewers say

### Capsule CRM

[App page](https://appshunter.io/ios/app/capsule-crm/id660292932)

Manage your business contacts, tasks, and sales opportunities on the go. This mobile CRM allows you to update your data offline, track communications, and view contact details with ease. It's designed for professionals who need to stay organized and productive outside the office.

**Highlights:** Offline data access and updates, Contact and company management, Task and calendar management, Sales opportunity tracking, Communication history logging, Direct calling and emailing from contacts

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 👍 Intuitive and easy to use
- 🚀 Elegant and economical
- 💡 Helpful and friendly interface
- 👍 Excellent CRM foundation for small businesses
- 👍 Customizable and flexible

**What reviewers complain about**

- 🐛 Inconsistent sync/refresh rate
- 🐛 Lack of push notifications
- 🐛 Inability to delete tasks from the app
- 🐛 Lack of iPad support
- 🐛 Limited functionality compared to desktop version

**Reported bugs**

- Freezing on home screen
- Inconsistent contact/opportunity sync between mobile and web
- Missing stock images in UI

**Requested features**

- Add calendar view in mobile app
- Integrate email inbox and texting functionality
- Improve custom fields and tags management in mobile app
- Implement native iOS notifications
- Develop an iPad-optimized version


### Teamwork Desk

[App page](https://appshunter.io/ios/app/teamwork-desk/id984925768)

Manage your customer support helpdesk from anywhere. Create and update tickets, assign requests, and collaborate with your team on the go. Stay connected with customers and ensure timely responses, whether you're poolside or on a hike.

**Highlights:** Full help desk dashboard access, Create and reply to tickets, Bulk ticket updates, Add private team notes, Generate time logs, Manage agents and customers

**In-app purchases:** none


## Frequently asked questions

### Is Capsule CRM free?

Capsule CRM is free to download, with no in-app purchases.

### Is Teamwork Desk free?

Teamwork Desk is free to download, with no in-app purchases.

### Which has better reviews, Capsule CRM or Teamwork Desk?

Capsule CRM is rated higher. Capsule CRM averages 4.5 out of 5 from 44 ratings, while Teamwork Desk averages 2.0 from 20 ratings.

### Do Capsule CRM or Teamwork Desk have ads?

Neither Capsule CRM nor Teamwork Desk shows ads.

### Which is updated more often, Capsule CRM or Teamwork Desk?

Capsule CRM ships an update every 2 months, and Teamwork Desk every 2 months. Most recently, Capsule CRM was updated on September 13, 2026 and Teamwork Desk on June 11, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*