# LiveAgent vs Crisp

The clearest difference is review sentiment: Crisp at 71% against LiveAgent's 17%. Crisp also leads on rating (4.4 vs 1.7) and ratings volume (520 vs 12). LiveAgent's advantage is iOS requirement (13.0 vs 16.6). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Crisp holds the better App Store score, 4.4 against 1.7. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 17% of LiveAgent's written reviews are positive against 71% of Crisp's.

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 21, 2026 and October 12, 2026 respectively.

## The numbers

| Metric | LiveAgent | Crisp |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.7 (12 ratings)](https://appshunter.io/ios/app/liveagent/id661142245/reviews) | **[4.4 (520 ratings)](https://appshunter.io/ios/app/crisp/id1085770229/reviews)** |
| Number of ratings | 12 | **520** |
| Positive reviews | 16.7% of reviews | **70.9% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | Every 2 months |
| Monetization | Free | Free |
| Size | 6 MB | 146 MB |
| Requires iOS | **13.0** | 16.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Quality Unit s.r.o.](https://appshunter.io/developer/496195073) | [Crisp IM SARL](https://appshunter.io/developer/1085703893) |

## What reviewers say

### LiveAgent

[App page](https://appshunter.io/ios/app/liveagent/id661142245)

This comprehensive customer support application offers a suite of tools for managing inquiries across multiple channels. It enables real-time chat, ticket resolution, and social media monitoring, all accessible from a mobile device. Integrates with over 50 other business applications to streamline workflows.

**Highlights:** Live chat with push notifications, Ticket resolution and management, Social media monitoring, Support portal access, Integration with 50+ apps, On-the-go productivity

**Features:** macOS Compatibility

**In-app purchases:** none


### Crisp

[App page](https://appshunter.io/ios/app/crisp/id1085770229)

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

**Highlights:** Multi-channel customer inbox, Team inbox management, Mobile-optimized experience, CRM integration, Chatbots, Help articles and shortcuts

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- ⭐ Excellent app
- 🚀 Great features
- 👍 User-friendly
- 💰 Affordable
- 🌟 Fantastic support

**What reviewers complain about**

- 🐛 Crashes and freezes
- 🔇 Notification issues
- 📱 Limited mobile functionality
- 🔍 Lacking advanced analytics
- 🌐 Compatibility problems

**Reported bugs**

- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles

**Requested features**

- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings


## Frequently asked questions

### Is LiveAgent free?

LiveAgent is free to download, with no in-app purchases.

### Is Crisp free?

Crisp is free to download, with no in-app purchases.

### Which has better reviews, LiveAgent or Crisp?

Crisp is rated higher. LiveAgent averages 1.7 out of 5 from 12 ratings, while Crisp averages 4.4 from 520 ratings.

### Do LiveAgent or Crisp have ads?

Neither LiveAgent nor Crisp shows ads.

### Which is updated more often, LiveAgent or Crisp?

LiveAgent ships an update every 2 months, and Crisp every 2 months. Most recently, LiveAgent was updated on September 21, 2026 and Crisp on October 12, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*