# My HKT vs 1823

The clearest difference is rating: 1823 at 3.0 against My HKT's 1.5. My HKT's advantage is update cadence (every 3 weeks vs every 2 months) and ratings volume (13 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

1823 holds the better App Store score, 3.0 against 1.5. That said, the two scores are not equally well evidenced: My HKT has 13 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 8% of My HKT's written reviews are positive against 0% of 1823's, so the app with the better star average is not the one people write more warmly about.

My HKT ships an update every 3 weeks, 1823 every 2 months. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | My HKT | 1823 |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [1.5 (13 ratings)](https://appshunter.io/ios/app/my-hkt/id664964247/reviews) | **[3.0 (2 ratings)](https://appshunter.io/ios/app/1823/id1628731262/reviews)** |
| Number of ratings | **13** | 2 |
| Positive reviews | **8.3% of reviews** | 0.0% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 3 weeks** | Every 2 months |
| Monetization | Free | Free |
| Size | 55 MB | 97 MB |
| Requires iOS | **9.0** | 15.6 |
| Devices | **iPhone, iPad, iPod** | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Hong Kong Telecommunications (HKT) Limited](https://appshunter.io/developer/445791737) | [1823, HKSAR Government](https://appshunter.io/developer/1628731264) |

## What reviewers say

### My HKT

[App page](https://appshunter.io/ios/app/my-hkt/id664964247)

Manage multiple HKT/PCCW services, including broadband, mobile, and TV, from a single account. View bills, update information, test service lines, and find store locations.

**Highlights:** Single login for multiple services, View and update billing information, Check service plan details, Test line status and reboot devices, Update contact information, Find shop and service center locations

**In-app purchases:** none


### 1823

[App page](https://appshunter.io/ios/app/1823/id1628731262)

Submit cases, view records, and get instant answers to government service inquiries. This app allows users to easily submit complaints, compliments, and suggestions to 23 participating departments.

**Highlights:** Submit cases with photos and videos, Track case history and replies, Instant answers via FAQs and chatbot, Submit compliments and suggestions, Contact 23 participating departments

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is My HKT free?

My HKT is free to download, with no in-app purchases.

### Is 1823 free?

1823 is free to download, with no in-app purchases.

### Which has better reviews, My HKT or 1823?

1823 is rated higher. My HKT averages 1.5 out of 5 from 13 ratings, while 1823 averages 3.0 from 2 ratings.

### Do My HKT or 1823 have ads?

Neither My HKT nor 1823 shows ads.

### Which is updated more often, My HKT or 1823?

My HKT ships an update every 3 weeks, and 1823 every 2 months. Most recently, My HKT was updated on November 1, 2026 and 1823 on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*