# SF311 vs Tumble

The clearest difference is update cadence: Tumble at weekly against SF311's every 2 months. Tumble also leads on ratings volume (103 vs 5) and rating (3.0 vs 2.8). SF311's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Tumble holds the better App Store score, 3.0 against 2.8. That said, the two scores are not equally well evidenced: Tumble has 103 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 28% of SF311's written reviews are positive against 33% of Tumble's.

SF311 ships an update every 2 months, Tumble weekly. The most recent releases landed on November 1, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | SF311 | Tumble |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.8 (5 ratings)](https://appshunter.io/ios/app/sf311/id666635420/reviews) | **[3.0 (103 ratings)](https://appshunter.io/ios/app/tumble/id1544526817/reviews)** |
| Number of ratings | 5 | **103** |
| Positive reviews | 27.7% of reviews | **32.6% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 months | **Weekly** |
| Monetization | **Free** | Free with in-app purchases |
| Size | 12 MB | 155 MB |
| Requires iOS | 26.0 | **16.0** |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [San Francisco 311](https://appshunter.io/developer/1318858194) | [Clarified](https://appshunter.io/developer/1544526819) |

## What reviewers say

### SF311

[App page](https://appshunter.io/ios/app/sf311/id666635420)

Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.

**Highlights:** Report quality of life issues, Submit photos and location, Track case status, Receive completion notifications, Direct routing to agencies

**Features:** Vision Pro support

**In-app purchases:** none


### Tumble

[App page](https://appshunter.io/ios/app/tumble/id1544526817)

Manage laundry day with ease from your apartment. View machine availability, pay cashless, and get real-time cycle updates. Opt for on-demand pickup and delivery for a quick turnaround.

**Highlights:** Mobile machine availability, Cashless payments, Real-time cycle status, On-demand pickup and delivery, Apartment laundry management

**Features:** Apple Wallet, Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 🚀 Fast and responsive customer support
- 👍 Easy-to-use app interface
- 💡 Innovative wash-and-fold delivery service
- 🔒 Machine locking feature prevents theft
- ⏱️ Quick turnaround times for laundry delivery

**What reviewers complain about**

- 🐛 Machines frequently malfunction and go offline
- 💸 Charges users for failed cycles
- 😤 Inadequate machine maintenance and repairs
- 🚫 Inaccurate machine availability status in app
- ⏳ Slow customer support response times

**Reported bugs**

- 10-minute delay before using finished machines
- App fails to process orders randomly
- Machine scanner says 'in use' when machine is empty
- App UI changes inconsistently between sessions
- Payment declined despite sufficient funds

**Requested features**

- Cycle completion notifications with sound alerts
- Dark mode for app interface
- Real-time accurate machine availability status
- Phone support option instead of chat-only
- Ability to set default building address


## Frequently asked questions

### Is SF311 free?

SF311 is free to download, with no in-app purchases.

### Is Tumble free?

Tumble is free to download, with no in-app purchases.

### Which has better reviews, SF311 or Tumble?

Tumble is rated higher. SF311 averages 2.8 out of 5 from 5 ratings, while Tumble averages 3.0 from 103 ratings.

### Do SF311 or Tumble have ads?

Neither SF311 nor Tumble shows ads.

### Which is updated more often, SF311 or Tumble?

SF311 ships an update every 2 months, and Tumble weekly. Most recently, SF311 was updated on November 1, 2026 and Tumble on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*