# SF311 vs Engage SSF

The clearest difference is review sentiment: Engage SSF at 71% against SF311's 28%. Engage SSF also leads on rating (4.6 vs 2.8) and ratings volume (72 vs 5). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Engage SSF holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: Engage SSF has 72 ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 28% of SF311's written reviews are positive against 71% of Engage SSF's.

SF311 ships an update every 2 months, Engage SSF every 3 months. Both last shipped on November 1, 2026.

## The numbers

| Metric | SF311 | Engage SSF |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [2.8 (5 ratings)](https://appshunter.io/ios/app/sf311/id666635420/reviews) | **[4.6 (72 ratings)](https://appshunter.io/ios/app/engage-ssf/id943602037/reviews)** |
| Number of ratings | 5 | **72** |
| Positive reviews | 27.7% of reviews | **71.4% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 months** | Every 3 months |
| Monetization | Free | Free |
| Size | 12 MB | 144 MB |
| Requires iOS | 26.0 | **17.6** |
| Devices | **iPhone, iPad** | iPhone |
| Age rating | 4+ | 12+ |
| Developer | [San Francisco 311](https://appshunter.io/developer/1318858194) | [City of South San Francisco](https://appshunter.io/developer/1470156085) |

## What reviewers say

### SF311

[App page](https://appshunter.io/ios/app/sf311/id666635420)

Report quality of life issues in San Francisco with ease. Submit photos, descriptions, and locations to get problems like graffiti or potholes addressed faster. Track the status of your reports and receive completion notifications.

**Highlights:** Report quality of life issues, Submit photos and location, Track case status, Receive completion notifications, Direct routing to agencies

**Features:** Vision Pro support

**In-app purchases:** none


### Engage SSF

[App page](https://appshunter.io/ios/app/engage-ssf/id943602037)

Report issues, ask questions, or share feedback with your city government directly from your smartphone. Utilize GPS for location tagging and attach photos to your submissions. Receive notifications on the status of your reported actions.

**Highlights:** Submit questions and complaints, Provide positive feedback, Use GPS for location tagging, Attach photos to reports, Receive action notifications, Follow and comment on submissions

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is SF311 free?

SF311 is free to download, with no in-app purchases.

### Is Engage SSF free?

Engage SSF is free to download, with no in-app purchases.

### Which has better reviews, SF311 or Engage SSF?

Engage SSF is rated higher. SF311 averages 2.8 out of 5 from 5 ratings, while Engage SSF averages 4.6 from 72 ratings.

### Do SF311 or Engage SSF have ads?

Neither SF311 nor Engage SSF shows ads.

### Which is updated more often, SF311 or Engage SSF?

SF311 ships an update every 2 months, and Engage SSF every 3 months. Most recently, SF311 was updated on November 1, 2026 and Engage SSF on November 1, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*