# Zoho Desk vs Microsoft Azure

The clearest difference is monetization model: Microsoft Azure at free against Zoho Desk's free with in-app purchases. Zoho Desk's advantage is review sentiment (53% vs 29%). On price, rating, ratings volume and update cadence there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Zoho Desk against 4.8 for Microsoft Azure. Both are backed by a comparable volume of ratings — 1.6K and 2.8K respectively. Written reviews are what separate them: 53% of Zoho Desk's written reviews are positive against 29% of Microsoft Azure's.

Zoho Desk ships an update every 2 weeks, Microsoft Azure every 3 weeks. The most recent releases landed on October 21, 2026 and October 22, 2026 respectively.

## The numbers

| Metric | Zoho Desk | Microsoft Azure |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[4.8 (2.8K ratings)](https://appshunter.io/ios/app/microsoft-azure/id1219013620/reviews)** |
| Number of ratings | 1.6K | **2.8K** |
| Positive reviews | **52.8% of reviews** | 28.7% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 217 MB | 113 MB |
| Requires iOS | 16.0 | 16.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Microsoft Corporation](https://appshunter.io/developer/298856275) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Microsoft Azure

[App page](https://appshunter.io/ios/app/microsoft-azure/id1219013620)

Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.

**Highlights:** Monitor cloud resource status, View critical metrics, Receive notifications and alerts, Start/stop VMs, Manage web apps

**Features:** Vision Pro support

**In-app purchases:** none

**What reviewers like**

- 💡 Streamline services with the cloud
- 👍 Surprisingly doesn't suck
- 👍 Great app for managing Azure cloud

**What reviewers complain about**

- 🐛 Crashes, freezes, and bugs
- 🚫 Limited functionality, read-only
- 🚫 Useless, can't do anything meaningful
- 🚫 Doesn't work with newer iOS versions

**Reported bugs**

- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates

**Requested features**

- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Microsoft Azure free?

Microsoft Azure is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or Microsoft Azure?

Microsoft Azure is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Microsoft Azure averages 4.8 from 2.8K ratings.

### Do Zoho Desk or Microsoft Azure have ads?

Neither Zoho Desk nor Microsoft Azure shows ads.

### Which is updated more often, Zoho Desk or Microsoft Azure?

Zoho Desk ships an update every 2 weeks, and Microsoft Azure every 3 weeks. Most recently, Zoho Desk was updated on October 21, 2026 and Microsoft Azure on October 22, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*