# Zoho Desk vs Freshchat

The clearest difference is rating: Zoho Desk at 4.7 against Freshchat's 3.7. Zoho Desk also leads on review sentiment (53% vs 20%) and ratings volume (1.6K vs 52). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Desk holds the better App Store score, 4.7 against 3.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 52, so its average is the more settled of the two. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 20% of Freshchat's.

Zoho Desk ships an update every 2 weeks, Freshchat every 3 weeks. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.

## The numbers

| Metric | Zoho Desk | Freshchat |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | [3.7 (52 ratings)](https://appshunter.io/ios/app/freshchat/id1273666080/reviews) |
| Number of ratings | **1.6K** | 52 |
| Positive reviews | **52.8% of reviews** | 19.6% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 weeks |
| Monetization | Free with in-app purchases | Freemium |
| Size | 217 MB | 244 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [FRESHWORKS TECHNOLOGIES PRIVATE LIMITED](https://appshunter.io/developer/849713309) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Freshchat

[App page](https://appshunter.io/ios/app/freshchat/id1273666080)

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

**Highlights:** Manage conversations on-the-go, View visitor profiles, Receive push notifications, Share FAQ articles, Assign conversations

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 👍 Simple UI
- 👍 Lightweight and snappy
- 😍 Loved the new UX/UI
- 👼 Great app design

**What reviewers complain about**

- 🐛 Notifications rarely work
- 🐛 Slow message delivery
- 🐛 App logs out frequently
- 🐛 In-app features missing
- 🐛 Audio playback issues

**Reported bugs**

- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error

**Requested features**

- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Freshchat free?

Freshchat is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or Freshchat?

Zoho Desk is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Freshchat averages 3.7 from 52 ratings.

### Do Zoho Desk or Freshchat have ads?

Neither Zoho Desk nor Freshchat shows ads.

### Which is updated more often, Zoho Desk or Freshchat?

Zoho Desk ships an update every 2 weeks, and Freshchat every 3 weeks. Most recently, Zoho Desk was updated on October 15, 2026 and Freshchat on October 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*