# Zoho Desk vs PrintFactory Cloud

The clearest difference is update cadence: Zoho Desk at every 11 days against PrintFactory Cloud's monthly. On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Desk ships an update every 11 days, PrintFactory Cloud monthly. The most recent releases landed on October 11, 2026 and September 19, 2026 respectively.

## The numbers

| Metric | Zoho Desk | PrintFactory Cloud |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | — |
| Number of ratings | **1.6K** | — |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 11 days** | Monthly |
| Monetization | Free with in-app purchases | — |
| Size | 216 MB | 41 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [PrintFactory](https://appshunter.io/developer/1788380557) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### PrintFactory Cloud

[App page](https://appshunter.io/ios/app/printfactory-cloud/id1370801962)

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is PrintFactory Cloud free?

PrintFactory Cloud is free to download, with no in-app purchases.

### Do Zoho Desk or PrintFactory Cloud have ads?

Neither Zoho Desk nor PrintFactory Cloud shows ads.

### Which is updated more often, Zoho Desk or PrintFactory Cloud?

Zoho Desk ships an update every 11 days, and PrintFactory Cloud monthly. Most recently, Zoho Desk was updated on October 11, 2026 and PrintFactory Cloud on September 19, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*