# Zoho Desk vs HelloSells

Zoho Desk and HelloSells both sit at 4.7 stars, but that hides the real split: 100% of HelloSells's written reviews are positive against 53% of Zoho Desk's. HelloSells also leads on monetization model (free vs free with in-app purchases). Zoho Desk's advantage is ratings volume (1.6K vs 48). On price, rating, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

On the App Store both sit at effectively the same score — 4.7 for Zoho Desk against 4.8 for HelloSells. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 48, so its average is the more settled of the two. Written reviews are what separate them: 53% of Zoho Desk's written reviews are positive against 100% of HelloSells's.

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.

## The numbers

| Metric | Zoho Desk | HelloSells |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[4.8 (48 ratings)](https://appshunter.io/ios/app/hellosells/id1452520074/reviews)** |
| Number of ratings | **1.6K** | 48 |
| Positive reviews | 52.8% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 217 MB | 298 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Michael Payne](https://appshunter.io/developer/880775919) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### HelloSells

[App page](https://appshunter.io/ios/app/hellosells/id1452520074)

Stay connected to your business leads and team from anywhere. Capture, qualify, and respond to customer inquiries in real-time. Manage contacts, listen to calls, and collaborate with colleagues on the go.

**Highlights:** Real-time lead capture and qualification, View and respond to customer messages, Listen to call recordings and provide feedback, Call and text from business line, Update availability status and call forwarding, Team collaboration and file sharing, Account management and billing tracking

**Features:** macOS Compatibility, Apple Wallet, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is HelloSells free?

HelloSells is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or HelloSells?

HelloSells is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while HelloSells averages 4.8 from 48 ratings.

### Do Zoho Desk or HelloSells have ads?

Neither Zoho Desk nor HelloSells shows ads.

### Which is updated more often, Zoho Desk or HelloSells?

Zoho Desk ships an update every 2 weeks, and HelloSells every 2 weeks. Most recently, Zoho Desk was updated on October 15, 2026 and HelloSells on October 13, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*