# Zoho Desk vs UID Enterprise

The clearest difference is monetization model: UID Enterprise at free against Zoho Desk's free with in-app purchases. Zoho Desk's advantage is update cadence (every 2 weeks vs every 4 weeks). On price, rating, review sentiment and ratings volume there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UID Enterprise holds the better App Store score, 4.9 against 4.7. Both are backed by a comparable volume of ratings — 1.6K and 1.4K respectively. Written reviews complicate that: 53% of Zoho Desk's written reviews are positive against 47% of UID Enterprise's, so the app with the better star average is not the one people write more warmly about.

Zoho Desk ships an update every 2 weeks, UID Enterprise every 4 weeks. The most recent releases landed on October 30, 2026 and November 3, 2026 respectively.

## The numbers

| Metric | Zoho Desk | UID Enterprise |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[4.9 (1.4K ratings)](https://appshunter.io/ios/app/uid-enterprise/id1498088361/reviews)** |
| Number of ratings | **1.6K** | 1.4K |
| Positive reviews | **52.8% of reviews** | 47.1% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 4 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 218 MB | 403 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | iPhone, iPad | **iPhone, iPad, Apple Watch** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### UID Enterprise

[App page](https://appshunter.io/ios/app/uid-enterprise/id1498088361)

This app provides employees with secure access to their workspace. It allows for one-tap unlocking of doors, WiFi connections, and VPN access. Visitors can also be managed remotely.

**Highlights:** Unlock doors with a tap, Secure WiFi connection, One-click VPN access, Remote visitor management, Remote door unlocking

**Features:** macOS Compatibility, Apple Wallet, Apple Watch app

**In-app purchases:** none

**What reviewers like**

- 👍 Convenient door unlocking
- 🚀 One-click VPN/WiFi access
- 🔒 Secure access solution

**What reviewers complain about**

- 🐛 Connectivity issues with doorbell cameras
- 👎 Confusing UI and poor user experience
- 🐛 Buggy and unreliable after recent updates

**Reported bugs**

- Inability to connect to doorbell cameras
- Login and user management problems
- Incompatibility with certain device features

**Requested features**

- Apple Watch support
- Automatic door unlocking based on proximity
- Improved notification management


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is UID Enterprise free?

UID Enterprise is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or UID Enterprise?

UID Enterprise is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while UID Enterprise averages 4.9 from 1.4K ratings.

### Do Zoho Desk or UID Enterprise have ads?

Neither Zoho Desk nor UID Enterprise shows ads.

### Which is updated more often, Zoho Desk or UID Enterprise?

Zoho Desk ships an update every 2 weeks, and UID Enterprise every 4 weeks. Most recently, Zoho Desk was updated on October 30, 2026 and UID Enterprise on November 3, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*