# Zoho Desk vs Now Support

The clearest difference is rating: Zoho Desk at 4.7 against Now Support's 4.3. Zoho Desk also leads on ratings volume (1.6K vs 26) and review sentiment (53% vs 44%). Now Support's advantage is monetization model (free vs free with in-app purchases). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Desk holds the better App Store score, 4.7 against 4.3. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 26, so its average is the more settled of the two. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 44% of Now Support's.

Zoho Desk ships an update every 10 days, Now Support fortnightly. The most recent releases landed on September 21, 2026 and September 26, 2026 respectively.

## The numbers

| Metric | Zoho Desk | Now Support |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | [4.3 (26 ratings)](https://appshunter.io/ios/app/now-support/id1504338471/reviews) |
| Number of ratings | **1.6K** | 26 |
| Positive reviews | **52.8% of reviews** | 44.4% of reviews |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 10 days** | Fortnightly |
| Monetization | Free with in-app purchases | **Free** |
| Size | 214 MB | 140 MB |
| Requires iOS | **16.0** | 18.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [ServiceNow](https://appshunter.io/developer/844397809) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Now Support

[App page](https://appshunter.io/ios/app/now-support/id1504338471)

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

**Highlights:** Track and advance cases, Real-time notifications, Access knowledge articles, Service Catalog for requests, Virtual Agent assistance, Biometric login

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Now Support free?

Now Support is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or Now Support?

Zoho Desk is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Now Support averages 4.3 from 26 ratings.

### Do Zoho Desk or Now Support have ads?

Neither Zoho Desk nor Now Support shows ads.

### Which is updated more often, Zoho Desk or Now Support?

Zoho Desk ships an update every 10 days, and Now Support fortnightly. Most recently, Zoho Desk was updated on September 21, 2026 and Now Support on September 26, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*