# Zoho Desk vs OneCloud Connect

The clearest difference is review sentiment: OneCloud Connect at 100% against Zoho Desk's 53%. OneCloud Connect also leads on monetization model (free vs free with in-app purchases) and rating (5.0 vs 4.7). Zoho Desk's advantage is ratings volume (1.6K vs 20) and update cadence (every 11 days vs monthly). On price, ads, in-app purchases and iOS requirement there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

OneCloud Connect holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 20, so its average is the more settled of the two. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 100% of OneCloud Connect's.

Zoho Desk ships an update every 11 days, OneCloud Connect monthly. The most recent releases landed on September 29, 2026 and September 18, 2026 respectively.

## The numbers

| Metric | Zoho Desk | OneCloud Connect |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[5.0 (20 ratings)](https://appshunter.io/ios/app/onecloud-connect/id1536805343/reviews)** |
| Number of ratings | **1.6K** | 20 |
| Positive reviews | 52.8% of reviews | **100.0% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 11 days** | Monthly |
| Monetization | Free with in-app purchases | **Free** |
| Size | 216 MB | 289 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [TelWare Corporation](https://appshunter.io/developer/1498249568) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### OneCloud Connect

[App page](https://appshunter.io/ios/app/onecloud-connect/id1536805343)

Facilitate seamless business collaboration from any location. This app enables users to join high-definition video conferences, share screens and files, and manage communications through direct messaging and channels. It also offers advanced phone and voicemail management features for enhanced productivity.

**Highlights:** High-definition video conferencing, Screen and file sharing, Direct and channel messaging, Voicemail management, Softphone integration, Call recording and notes

**Features:** Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is OneCloud Connect free?

OneCloud Connect is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or OneCloud Connect?

OneCloud Connect is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while OneCloud Connect averages 5.0 from 20 ratings.

### Do Zoho Desk or OneCloud Connect have ads?

Neither Zoho Desk nor OneCloud Connect shows ads.

### Which is updated more often, Zoho Desk or OneCloud Connect?

Zoho Desk ships an update every 11 days, and OneCloud Connect monthly. Most recently, Zoho Desk was updated on September 29, 2026 and OneCloud Connect on September 18, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*