# Zoho Desk vs Help Desk+

The clearest difference is in-app purchases: Zoho Desk at none against Help Desk+'s 3. Zoho Desk also leads on ratings volume (1.6K vs 3) and update cadence (every 10 days vs every 3 weeks). Help Desk+'s advantage is rating (5.0 vs 4.7) and device support (4 vs 2). On price, ads, monetization model and iOS requirement there is nothing between them.

Both are free to download. Help Desk+ sells 3 in-app purchases, starting at $7.99 per month. Zoho Desk asks for nothing beyond the download.

Help Desk+ holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 3, so its average is the more settled of the two.

Zoho Desk ships an update every 10 days, Help Desk+ every 3 weeks. The most recent releases landed on September 21, 2026 and September 14, 2026 respectively.

## The numbers

| Metric | Zoho Desk | Help Desk+ |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[5.0 (3 ratings)](https://appshunter.io/ios/app/help-desk-plus/id1574984413/reviews)** |
| Number of ratings | **1.6K** | 3 |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | **No** | Yes |
| Ads | No | No |
| Update frequency | **Every 10 days** | Every 3 weeks |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Size | 214 MB | 67 MB |
| Requires iOS | 16.0 | **15.6** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod, Mac** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Starkode Limited Company](https://appshunter.io/developer/874698946) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Help Desk+

[App page](https://appshunter.io/ios/app/help-desk-plus/id1574984413)

Streamline customer and project support with this customizable app. Easily create service tickets, manage incidents, and collaborate with multiple users. Ideal for small businesses and organizations needing efficient teamwork and self-work management.

**Highlights:** Create service tickets and change requests, Multi-user collaboration, Customizable attributes and reports, User management and role assignment, Branch management for different locations, Face ID for secure access

**Features:** Vision Pro support

**In-app purchases (3)**

| Purchase | Price | Billing |
| --- | --- | --- |
| Single User | $7.99 | per month |
| 3 Users | $19.49 | per month |
| 6 Users | $34.99 | per month |


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Help Desk+ free?

Help Desk+ is free to download, with in-app purchases available.

### Which has better reviews, Zoho Desk or Help Desk+?

Help Desk+ is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Help Desk+ averages 5.0 from 3 ratings.

### Do Zoho Desk or Help Desk+ have ads?

Neither Zoho Desk nor Help Desk+ shows ads.

### Which is updated more often, Zoho Desk or Help Desk+?

Zoho Desk ships an update every 10 days, and Help Desk+ every 3 weeks. Most recently, Zoho Desk was updated on September 21, 2026 and Help Desk+ on September 14, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*