# Zoho Desk vs UniFi Access

The clearest difference is monetization model: UniFi Access at free against Zoho Desk's free with in-app purchases. UniFi Access also leads on rating (4.9 vs 4.7) and ratings volume (5.2K vs 1.6K). On price, review sentiment, update cadence and ads there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UniFi Access holds the better App Store score, 4.9 against 4.7. Both are backed by a comparable volume of ratings — 1.6K and 5.2K respectively. Written reviews point the same way: 53% of Zoho Desk's written reviews are positive against 60% of UniFi Access's.

Both ship on a similar rhythm, roughly every 2 weeks. The most recent releases landed on October 30, 2026 and November 1, 2026 respectively.

## The numbers

| Metric | Zoho Desk | UniFi Access |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[4.9 (5.2K ratings)](https://appshunter.io/ios/app/unifi-access/id1578429007/reviews)** |
| Number of ratings | 1.6K | **5.2K** |
| Positive reviews | 52.8% of reviews | **59.8% of reviews** |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | Every 2 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 218 MB | 280 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Ubiquiti Inc.](https://appshunter.io/developer/683620863) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### UniFi Access

[App page](https://appshunter.io/ios/app/unifi-access/id1578429007)

Manage your entire access control system remotely. Oversee doors, users, readers, and security policies. View real-time activity logs and receive doorbell notifications.

**Highlights:** Manage connected doors and security policies, Oversee user rosters and access methods, Configure reader devices and greeting messages, View real-time access event logs, Receive doorbell notifications, Grant remote access to visitors

**Features:** macOS Compatibility

**In-app purchases:** none

**What reviewers like**

- 👍 Easy to use
- 🚀 Works great
- 🔒 Secure access control
- 💡 Useful features

**What reviewers complain about**

- 🐛 Crashes and bugs
- 🔍 Missing key features
- 💻 Lack of iPad/desktop support
- 🔔 Notification issues

**Reported bugs**

- App crashes on launch
- Notifications not working
- Remote login issues
- Outdated information in app

**Requested features**

- Integrate with Unifi Protect
- Add schedule management in app
- Allow door hold open/timer controls
- Improve camera/intercom integration


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is UniFi Access free?

UniFi Access is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or UniFi Access?

UniFi Access is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while UniFi Access averages 4.9 from 5.2K ratings.

### Do Zoho Desk or UniFi Access have ads?

Neither Zoho Desk nor UniFi Access shows ads.

### Which is updated more often, Zoho Desk or UniFi Access?

Zoho Desk ships an update every 2 weeks, and UniFi Access every 2 weeks. Most recently, Zoho Desk was updated on October 30, 2026 and UniFi Access on November 1, 2026.

---

*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*