# Zoho Desk vs FleetLive AI

The clearest difference is ratings volume: Zoho Desk at 1.6K against FleetLive AI's 2. FleetLive AI's advantage is rating (5.0 vs 4.7). On price, update cadence, ads and in-app purchases there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

FleetLive AI holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 2, so its average is the more settled of the two.

Zoho Desk ships an update every 2 weeks, FleetLive AI weekly. Both last shipped on November 8, 2026.

## The numbers

| Metric | Zoho Desk | FleetLive AI |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/fleetlive-ai/id6741854364/reviews)** |
| Number of ratings | **1.6K** | 2 |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 2 weeks | **Weekly** |
| Monetization | Free | Free |
| Size | 245 MB | 93 MB |
| Requires iOS | 16.0 | **15.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Telematics inSights, Inc.](https://appshunter.io/developer/1795913290) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This award-winning help desk software provides a flexible and efficient ticketing system for mobile devices. It helps you resolve customer issues with ease, organize tickets, and collaborate with your team on the go.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Gesture-based actions, Time tracking

**Features:** Siri integration

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### FleetLive AI

[App page](https://appshunter.io/ios/app/fleetlive-ai/id6741854364)

Gain live visibility into your fleet and drivers with real-time video, AI-driven safety detection, and operational tools. Monitor vehicle locations, detect safety events like phone use or collisions, and communicate directly with drivers for improved operations and coaching.

**Highlights:** Live video streams, AI safety event detection, Real-time vehicle location, Driver chat and coaching, Operational KPIs dashboard, Vehicle engine data integration

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is FleetLive AI free?

FleetLive AI is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or FleetLive AI?

FleetLive AI is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while FleetLive AI averages 5.0 from 2 ratings.

### Do Zoho Desk or FleetLive AI have ads?

Neither Zoho Desk nor FleetLive AI shows ads.

### Which is updated more often, Zoho Desk or FleetLive AI?

Zoho Desk ships an update every 2 weeks, and FleetLive AI weekly. Most recently, Zoho Desk was updated on November 8, 2026 and FleetLive AI on November 8, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*