# Zoho Desk vs MobileComm App

The clearest difference is monetization model: MobileComm App at free against Zoho Desk's free with in-app purchases. MobileComm App also leads on rating (5.0 vs 4.7). Zoho Desk's advantage is ratings volume (1.6K vs 7) and update cadence (every 10 days vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

MobileComm App holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 7, so its average is the more settled of the two.

Zoho Desk ships an update every 10 days, MobileComm App every 6 weeks. The most recent releases landed on September 21, 2026 and September 9, 2026 respectively.

## The numbers

| Metric | Zoho Desk | MobileComm App |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[5.0 (7 ratings)](https://appshunter.io/ios/app/mobilecomm-app/id6744070138/reviews)** |
| Number of ratings | **1.6K** | 7 |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 10 days** | Every 6 weeks |
| Monetization | Free with in-app purchases | **Free** |
| Size | 214 MB | 177 MB |
| Requires iOS | **16.0** | 17.0 |
| Devices | iPhone, iPad | iPhone, iPad |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Desktop Communications, LLC](https://appshunter.io/developer/1549962035) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### MobileComm App

[App page](https://appshunter.io/ios/app/mobilecomm-app/id6744070138)

This app provides a secure mobile extension for your work communications, allowing you to make and receive calls using your business number. It helps you stay reachable and productive while keeping your personal number private. Access voicemail from anywhere with easy playback and management.

**Highlights:** Use business phone number for calls, Separate work and personal communications, Access voicemail from anywhere, Easy call management, Maintain privacy

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is MobileComm App free?

MobileComm App is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or MobileComm App?

MobileComm App is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while MobileComm App averages 5.0 from 7 ratings.

### Do Zoho Desk or MobileComm App have ads?

Neither Zoho Desk nor MobileComm App shows ads.

### Which is updated more often, Zoho Desk or MobileComm App?

Zoho Desk ships an update every 10 days, and MobileComm App every 6 weeks. Most recently, Zoho Desk was updated on September 21, 2026 and MobileComm App on September 9, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*