# Zoho Desk vs Planbase

The clearest difference is monetization model: Planbase at free against Zoho Desk's free with in-app purchases. Planbase also leads on rating (5.0 vs 4.7) and update cadence (every 4 days vs every 10 days). Zoho Desk's advantage is ratings volume (1.6K vs 2). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Planbase holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Zoho Desk has 1.6K ratings behind it against 2, so its average is the more settled of the two.

Zoho Desk ships an update every 10 days, Planbase every 4 days. Both last shipped on September 21, 2026.

## The numbers

| Metric | Zoho Desk | Planbase |
| --- | --- | --- |
| Price | Free | Free |
| Rating | [4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews) | **[5.0 (2 ratings)](https://appshunter.io/ios/app/planbase/id6748236736/reviews)** |
| Number of ratings | **1.6K** | 2 |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | Every 10 days | **Every 4 days** |
| Monetization | Free with in-app purchases | **Free** |
| Size | 214 MB | 24 MB |
| Requires iOS | 16.0 | **15.1** |
| Devices | iPhone, iPad | **iPhone, iPad, iPod** |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [Planbase Technologies, Inc.](https://appshunter.io/developer/1824710766) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This mobile help desk software provides a flexible ticketing system to manage customer service on the go. It offers features like ticket prioritization, contextual information, team collaboration, and real-time notifications to ensure efficient customer support.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Time tracking

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### Planbase

[App page](https://appshunter.io/ios/app/planbase/id6748236736)

This platform helps healthcare teams manage provider schedules, track time and attendance, and streamline shift requests. It provides tools to enhance team efficiency and ensure compliance.

**Highlights:** Provider schedule management, Time and attendance tracking, Shift request streamlining, Team efficiency tools, Compliance support

**Features:** macOS Compatibility

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is Planbase free?

Planbase is free to download, with no in-app purchases.

### Which has better reviews, Zoho Desk or Planbase?

Planbase is rated higher. Zoho Desk averages 4.7 out of 5 from 1.6K ratings, while Planbase averages 5.0 from 2 ratings.

### Do Zoho Desk or Planbase have ads?

Neither Zoho Desk nor Planbase shows ads.

### Which is updated more often, Zoho Desk or Planbase?

Zoho Desk ships an update every 10 days, and Planbase every 4 days. Most recently, Zoho Desk was updated on September 21, 2026 and Planbase on September 21, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*