# Zoho Desk vs ITI PH.COMMERCE

The clearest difference is update cadence: Zoho Desk at every 2 weeks against ITI PH.COMMERCE's every 3 months. ITI PH.COMMERCE's advantage is iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and device support there is nothing between them.

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

Zoho Desk ships an update every 2 weeks, ITI PH.COMMERCE every 3 months. The most recent releases landed on November 8, 2026 and October 31, 2026 respectively.

## The numbers

| Metric | Zoho Desk | ITI PH.COMMERCE |
| --- | --- | --- |
| Price | Free | Free |
| Rating | **[4.7 (1.6K ratings)](https://appshunter.io/ios/app/zoho-desk/id692742510/reviews)** | — |
| Number of ratings | **1.6K** | — |
| Positive reviews | 52.8% of reviews | — |
| In-app purchases | No | No |
| Ads | No | No |
| Update frequency | **Every 2 weeks** | Every 3 months |
| Monetization | Free | — |
| Size | 245 MB | 62 MB |
| Requires iOS | 16.0 | **13.0** |
| Devices | iPhone, iPad | iPhone, iPod |
| Age rating | 4+ | 4+ |
| Developer | [Zoho Corporation](https://appshunter.io/developer/388384807) | [ITI FOR DATA TRADING SOLUTIONS](https://appshunter.io/developer/1739331641) |

## What reviewers say

### Zoho Desk

[App page](https://appshunter.io/ios/app/zoho-desk/id692742510)

This award-winning help desk software provides a flexible and efficient ticketing system for mobile devices. It helps you resolve customer issues with ease, organize tickets, and collaborate with your team on the go.

**Highlights:** Mobile ticketing system, Ticket prioritization, Contextual ticket information, Team collaboration, Push notifications, Gesture-based actions, Time tracking

**Features:** Siri integration

**In-app purchases:** none

**What reviewers like**

- 🚀 Efficient app for managing tickets on the go
- 👍 Easy to use interface
- 🔒 Secure and reliable
- 💡 Integrates well with Zoho Desk web version

**What reviewers complain about**

- 🐛 Crashes and bugs, especially with certain ticket features
- 🔍 Limited functionality compared to web version
- 🔔 Notification issues, such as not receiving alerts for new tickets
- 🔧 Poor customer support responsiveness

**Reported bugs**

- Ticket links not opening the app
- Widgets not displaying correct information
- Ticket assignment issues, where assignments revert to unassigned
- Crashes when opening certain ticket tabs

**Requested features**

- Drag and drop functionality for inserting images and data
- Inline image editing capabilities
- Knowledge base access and article management
- Deeper customization options for dashboard and views
- Ability to delete or edit sent responses


### ITI PH.COMMERCE

[App page](https://appshunter.io/ios/app/iti-phcommerce/id6757612401)

**Features:** macOS Compatibility, Vision Pro support

**In-app purchases:** none


## Frequently asked questions

### Is Zoho Desk free?

Zoho Desk is free to download, with no in-app purchases.

### Is ITI PH.COMMERCE free?

ITI PH.COMMERCE is free to download, with no in-app purchases.

### Do Zoho Desk or ITI PH.COMMERCE have ads?

Neither Zoho Desk nor ITI PH.COMMERCE shows ads.

### Which is updated more often, Zoho Desk or ITI PH.COMMERCE?

Zoho Desk ships an update every 2 weeks, and ITI PH.COMMERCE every 3 months. Most recently, Zoho Desk was updated on November 8, 2026 and ITI PH.COMMERCE on October 31, 2026.

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*Compared by [AppsHunter](https://appshunter.io/) from daily US App Store data. Review summaries are generated from verbatim App Store reviews.*